Account Manager, EMEA

Account Manager - EMEA

About Us:

BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets, and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.

BlackSky is seeking an international Account Manager who will be responsible for managing relationships with select BlackSky government and commercial customer accounts and communicating the business value of BlackSky’s analytical and imagery products to those customers. A successful candidate will serve as the voice of the customer within BlackSky and maximizes alignment between corporate objectives and customer value. This is a fantastic opportunity to build strong relationships between BlackSky and its customers and significantly contribute to the company’s growth and industry leadership. This role reports to the Senior Director, Account Management who is located in the US but will partner closely with our international business team, located in the United Kingdom.  This role does not offer relocation and requires an employee who is a UK Citizen and located in the United Kingdom.

Responsibilities:

• Manage customer relationships for government agencies in EMEA as well as commercial customers across a variety of industries around the region.
• Coordinate with internal teams (such as Customer Success, Product Management and Product Operations) to ensure that BlackSky is meeting customer commitments, milestones and requirements.
• Build strong relationships with customers, understand their goals and articulate how BlackSky can help them meet those goals.
• Understand and communicate how BlackSky’s geospatial products and services drive customer value and goals.
• Focus on customer satisfaction and renewals.
• Meet revenue objectives, drive overall strategic direction and expand relationships within each account.
• Identify key stakeholders and their business drivers.
• Other job-related duties as assigned.

Required Qualifications:

• Bachelor’s degree in a business or analytical field.
• At least five years’ experience delivering geospatial or imagery products and services.
• Experience in managing government and/or large commercial customers.
• Nimble, adaptable and innovative.
• Excellent oral and written communication skills; must be fluent in English.
• A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals.

Preferred Qualifications:

• Master’s Degree in a quantitative field or MBA.
• Entrepreneurial spirit / ability to roll-up sleeves and try different things with minimal direction.
• Intellectual curiosity combined with excellent business acumen.
• Ability to anticipate customer needs and direction.
• Self-starter; successful multi-tasker; highly organized.
• Works well with all levels of the organization, up to and including senior management.
• Previous experience with the ministry of defense.

BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.

EEO/AAP/ Pay Transparency Statements: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf