Account Manager - eID (Japanese Speaker Only)

At Hopae, we’re building the world’s most trusted digital identity platform — private, secure, and built for real life.🔐

We believe identity should be in your control — not locked behind outdated systems or gatekeepers.🛡️

Our decentralized tools help people and businesses verify trust instantly — across onboarding, credentials, finance, and gaming.⚙️📄💸🎮

Backed by top global investors, we’re on a mission to bring privacy-first identity to everyone, everywhere.🌐

We’re a fast-moving, async-first team with 10+ nationalities working across Seoul, Paris, and San Francisco.🌏💬

We build with speed, ownership, and purpose — and we’re just getting started.🚀

Hopae is looking for an Account Manager – eID to drive our efforts in gaining and maintaining access to government and enterprise electronic identity (eID) systems worldwide, while also owning key enterprise customer relationships in Japan. You’ll be the go-to expert bridging regulatory access, compliance, and customer success—ensuring smooth integrations, trusted partnerships, and market growth.

• eID Program Management

  • Coordinate and deliver Hopae’s initiatives to gain and maintain access to eID systems across regions such as EU, APAC, LATAM, US, and Africa.

  • Oversee project timelines, cost structure, documentation, and cross-team collaboration to keep eID integrations compliant, operational, and scalable.

  • Act as the regional eID expert for internal teams, regulators, and partners.

• Enterprise Account Management (Japan focus)

  • Serve as the primary point of contact for enterprise customers in Japan.

  • Deliver product demos, manage inbound inquiries, and build trusted customer relationships.

  • Ensure smooth communication between Japanese clients and internal teams, providing localized support.

  • Own the full sales cycle, maintain accurate CRM pipeline data, and identify market trends/opportunities.

  • Contribute market-entry strategies and cultural insights to strengthen our go-to-market approach.

• Native-level Japanese and fluent English (required). Other languages such as Arabic, Spanish, German, or Portuguese are a strong plus.

• 2–5 years in B2B SaaS, identity, compliance, or privacy-first tech. Experience in enterprise account management or sales with Japanese clients is highly valued.

• Comfortable working across time zones in async-first environments.

• Able to thrive in fast-paced, high-trust settings and take ownership without waiting for direction.

• Culturally fluent in Japanese business practices and customer expectations.

• Strong communicator, able to simplify complex compliance/regulatory topics for diverse stakeholders.

• Background in digital identity, security, or blockchain-related technologies.

💰 $6.5M raised from top global investors

📦 2.6M+ downloads of our sd-jwt-js library

🌍 10+ nationalities represented in our team

🔬 82 eID research projects completed

⚡ 98% reduction in onboarding time

🌐 3 projects accepted into the OpenWallet Foundation

🌴 Unlimited PTO

🌍 Remote-friendly

🧠 Real ownership from Day 1

💬 Multicultural team

🚀 High-impact, global product

🌈 Inclusive, respectful culture

📚 Mentorship & learning support

Here’s what candidates can expect when applying for this role:

1. Recruiter Intro Call (30 min) – Get to know us

2. Functional or Technical Interview (45 min) – Dive into your skills

3. Culture Fit Conversation (45 min) – Collaboration & mutual alignment

4. Offer 🎉

Note: Interview Process can differ depending on the roles