Quantum Metric empowers organizations to leverage data, understand customers, and build digital products faster.
The Role
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
We are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.
🔧 Responsibilities
- Strategic lead for customer engagement
- Collaborate with Sales to identify and work on expansion opportunities
- Manage and forecast customer renewal and expansion goals
- Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
- Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
- Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
- Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
- Educate customers on new use cases, features and integrations that create added value
💡 Requirements
- Bachelor's degree in a related field of study
- Strong project management skills, organizational skills and high attention to accuracy
- Strong verbal, written and presentation skills
- 5+ years of experience in managing enterprise customer relationships
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proven track record of meeting and exceeding individual retention and expansion goals
- Travel: approximately once per month for client and/or company commitments
- Compensation: $80k-100k base with $30k-40k variable
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote
What the Team is Saying
Jon
Strategic Account Executive
Andrew
Staff Software Engineer
Jen
Senior Director, Product Support Engineering
Mario
CEO and Founder
Anonymous
Alli
Senior Manager, IT & Applications
Daniel
VP, Consulting Services
Christian
Senior Customer Success Engineer
Anonymous
Camille
Senior Software Engineer
Brent
Staff Customer Success Engineer
Jesse
Director of Engineering
Kristin
VP, Global Talent & Recruitment
Elisa
Manager, Platform Experience Specialists
Anne
Senior Manager, Account Management
Ben
Platform Services Engineer
Anonymous
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The Company
What We Do
Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today’s digital demands. Combining the industry’s richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world’s internet users.
Why Work With Us
Quantum Metric is a remote-first unicorn blazing the trail for Continuous Product Design. By using AI and ML to quantify customer struggle, our team provides real-time CX insights for enterprise clients. Every day is great here because we blend "rocket ship" innovation with a culture of Passion, Persistence, and Integrity that puts people first.
Gallery
Quantum Metric, Inc. Offices
Remote Workspace
Employees work remotely.
We are a remote-first company, and we foster connection through Slack interest channels, Employee Resource Groups, regional team gatherings, and online events.
Typical time on-site:
Headquarters in Monument, CO
