The Role
Serve as primary client contact to build relationships, develop digital marketing strategies (branding, web, SEO, SMM, media buying), coordinate internal teams, monitor campaign performance, identify upsell opportunities, and ensure client satisfaction and retention.
Summary Generated by Built In
- Build and maintain strong client relationships, serving as their primary point of contact.
- Understand client goals and objectives and develop digital marketing strategies (Branding, Web design and development, SEO, SMM, Media buying) to achieve them.
- Act as a contact person between clients and our agency, ensuring their needs are met and effectively communicated to the project teams.
- Identify opportunities for upselling additional services to clients, including but not limited to branding, web design & development, SEO, SMM, and media buying.
- Collaborate with the internal teams specializing in branding, web design & development, SEO, SMM, and media buying to execute marketing campaigns effectively.
- Monitor project performance and provide clients with regular updates and insights.
- Ensure client satisfaction and retention through exceptional service delivery, including managing projects to meet deadlines and exceed client expectations.
Requirements
- 2–4 years of hands-on experience in account management, preferably in a digital marketing agency.
- In-depth knowledge of digital marketing strategies and tactics.
- Enough knowledge of branding, web design & development, SEO, SMM, and media buying
- Strong client communication and interpersonal skills.
- Ability to analyze data and provide actionable insights to clients.
- Exceptional organizational and time management skills.
- Results-oriented and able to work in a collaborative team environment.
- Strong negotiation, critical thinking, and communication skills.
- Self-motivated and results-driven.
Benefits
- Competitive salary, bonus, and commission.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- Flexible working hours.
- Remote work.
Skills Required
- 2-4 years of hands-on experience in account management
- Experience in a digital marketing agency
- In-depth knowledge of digital marketing strategies and tactics
- Knowledge of branding, web design & development, SEO, SMM, and media buying
- Strong client communication and interpersonal skills
- Ability to analyze data and provide actionable insights to clients
- Exceptional organizational and time management skills
- Results-oriented and able to work in a collaborative team environment
- Strong negotiation, critical thinking, and communication skills
- Self-motivated and results-driven
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The Company
What We Do
Dot IT is a leading full-service digital marketing agency founded in 2003. The company specializes in helping businesses achieve their goals through a comprehensive suite of services, including branding, graphic design, website design and development, SEO, e-commerce solutions, UI/UX, PPC, social media marketing, content marketing, digital marketing strategy, and marketing automation, with a global presence spanning Egypt, Estonia, the UAE, and Spain.
