Grow with Purpose. Thrive with Trusted Shops.
At Trusted Shops, we believe in purpose-driven careers and structured excellence. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce. Your mission is to unlock growth for your customers. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.
What You'll Do
Take ownership of a portfolio of small to mid-sized online shops (Tech Touch), managing day-to-day customer needs - a fundamental responsibility for success in this role.
Proactively identify opportunities to improve customer performance and implement tailored expansion strategies - essential for driving measurable growth.
Develop accounts strategically and commercially, negotiating confidently to achieve mutually beneficial outcomes - critical for business success and client satisfaction.
Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support and smooth execution - important for delivering a seamless customer experience.
Collaborate with a dedicated Customer Success Manager to maximize client retention and long-term success - key to sustaining strong, trust-based relationships.
Demonstrated experience in proactive B2B account management, ideally in SaaS or tech-driven environments - ready to own a portfolio and drive meaningful customer outcomes.
Proven ability to manage large client portfolios, up to 1,000 accounts, balancing day-to-day support with long-term strategic planning - skilled at prioritizing and delivering results at scale.
Strong communication and interpersonal skills, paired with a customer-centric mindset and hands-on approach - able to build trust, resolve challenges, and foster long-term partnerships.
Analytical and strategic thinker with a natural sales instinct and persuasive ability - capable of identifying growth opportunities and positioning solutions effectively.
Passion for e-commerce and digital technologies, with practical experience using CRM tools (e.g., Salesforce) — driven to optimize processes and maximize client performance.
Fluent German and highly proficient in English — able to engage confidently with international clients and stakeholders.
Join Trusted Shops and launch your purpose-driven career in SaaS and e-commerce.
What we offer you
Hybrid work: Combine fixed office days (2 days/week) with flexible remote work
Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)
Onboarding & Growth
At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.
The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialist, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
Skills Required
- Ownership of a portfolio of small to mid-sized online shops
- Proactively identify and implement tailored expansion strategies
- Develop accounts strategically and commercially, negotiate confidently
- Work closely with internal teams including Sales, Legal, and Product
- Collaborate with a dedicated Customer Success Manager to maximize retention
- Demonstrated experience in proactive B2B account management
- Experience in SaaS or tech-driven environments
- Proven ability to manage large client portfolios, up to 1,000 accounts
- Strong communication and interpersonal skills; customer-centric mindset
- Analytical and strategic thinker with sales instinct and persuasive ability
- Practical experience using CRM tools (e.g., Salesforce)
- Fluent German and highly proficient English
What We Do
Trusted Shops is a European leader in digital trust, founded in 1999 and based in Cologne, Germany. The company provides online retailers and their customers with trust-building services, including a certification trustmark, buyer protection via a money-back guarantee, and a system of authentic customer reviews. Additionally, they offer the eTrusted experience feedback platform and legal compliance assistance to ensure secure e-commerce transactions.
