Account Manager/ Customer Development

1. Key Responsibilities

• Act as the primary point of contact for all matters related to existing contracted customers, including being responsible for contract renewals, service retention, and service expansion. Establish and maintain strong, long-term relationships with existing customers.
  
• Monitor and analyze issues that customers encounter during the implementation of the agreed solutions, and based on this, develop strategies to help customers use the products or services more effectively.
  
• Identify customers’ hidden or emerging needs after implementation in order to recommend additional suitable technology solutions through presentations and product demonstrations.
  
• Negotiate service expansion or continuation arrangements and work toward firm agreements that maximize benefits for both parties, including the company and the customer.
  
• Establish a clear journey and objectives for each customer, helping customers transition from new users to loyal users.
  
• Provide resources and support customers in resolving critical situations when necessary, while building trust between the brand and its customers.
  

2. Job KPIs

• The customer renewal rate out of the total number of customers assigned during the month.
  
• Revenue generated from renewals, upgrades, and contract re-signings.
  

3. Challenges to Overcome in This Role

• The product and skills training process is highly intensive, and the products are complex. This requires you to be genuinely hardworking and a fast learner in order to successfully pass consecutive checkpoints after every 1–2 weeks of training and on-the-job learning during at least the first two months.
  
• B2B Sales Mindset: Value-based selling and solution-based selling are approaches that can help you become an outstanding performer in this role. If your mindset is to “sell at all costs,” unfortunately, this position may not be suitable for you.
  

1. Mandatory Requirements

• Candidates born between 1995 and 2002.
  
• At least 1 year of experience in positions such as Sales, Account Executive/Account Manager, Customer Success, Customer Relationship Manager, or equivalent roles.
  
• Preference will be given to candidates with experience in the B2B sector and working with corporate clients.
  
• Candidates must have a clear career direction and a high level of commitment to their work.
  

2. Required Core Competencies

• Integrity: Demonstrates honesty, fairness, and adherence to accepted social and ethical standards. A person with integrity consistently places the interests of the community and ethical principles above personal interests.
  
• Willpower / Resilience: The ability to overcome difficulties and challenges and continue pursuing goals despite facing obstacles. A resilient person does not give up easily and always looks for ways to complete their responsibilities.
  
• Results and Goal Orientation: A results-oriented person consistently focuses on achieving established objectives. They set clear, measurable, and time-bound goals, while identifying and taking the necessary actions to achieve the desired outcomes.
  
• Dedication: Dedication refers to the care, commitment, and wholehearted effort put into completing work or helping others. A dedicated person devotes their full attention, energy, and time to their work and is not discouraged by difficulties or challenges.
  
• Growth Mindset: A person with a growth mindset believes that abilities and success are not innate or fixed, but can be developed through effort, learning, and challenges. They view failure as an opportunity to learn and grow, and are not afraid of change or of exploring new approaches.
  

3. Required Professional Competencies

• Communication & Presentation: The ability to communicate ideas, information, and emotions clearly, effectively, and appropriately for the audience.
  
• System Thinking: The ability to analyze, evaluate, and solve complex problems by observing and understanding the relationships and interactions among different parts of a system.
  
• Intelligence & Coachability: The intellectual ability to quickly grasp and understand issues, together with a willingness to listen, learn, and adapt based on guidance and feedback from others.
  
• Objection Handling: The ability to professionally and effectively address and resolve objections, questions, concerns, or doubts raised by others.
  
• Negotiation: The ability to reach agreements that benefit both parties through negotiation, discussion, persuasion, and effective communication.
  

1. Compensation & Benefits

• Income consists of a fixed salary + commission. The average total income ranges from VND 18,000,000 to VND 30,000,000.
  
• Quarterly Performance Review & Feedback and Promotion (level-up) are conducted. You can proactively take ownership of your career advancement and development at Base, as evaluations are based on capabilities and contributions in an open and transparent manner, with continuous assessment, feedback, and improvement requirements.
  
• Other benefits include Social Insurance, Health Insurance, company trips, internal engagement events, happy hours, and more.
  

2. A Strong Learning and Development Environment

• Receive structured and professional training in B2B Customer Success.
  
• Develop and enhance your knowledge of business management in the context of technological development, including Human Resources Management, Process and Performance Management, Goal Management, and other related areas.
  
• Expand your professional network by connecting with CEOs and business managers.
  
• Work in a strong learning and development environment that brings together young and talented people who enjoy challenges and strive to conquer ambitious goals.
  
• Benefit from professionally invested Learning & Development (L&D) activities and a culture of publishing and sharing knowledge through the company’s internal knowledge-sharing social network.