The Account Manager oversees corporate accounts including collections, billing, renewals, and upselling, ensuring client satisfaction and revenue growth.
Summary Generated by Built In
Job Description:
The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.
Key Responsibilities:
1. Collections & Billing
● Manage timely billing cycles: issue invoices, statements of account (SOA), and follow up payments.
● Contact clients via phone/email for overdue accounts; develop repayment plans.
● Reconcile payments and credits, collaborate with Finance to resolve discrepancies.
2. Renewal and Retention
● Coordinate with internal teams to prepare proposals, campaigns, and pricing.
● Ensure contracts are renewed 30–60 days before expiry.
3. Upselling & Cross-selling
● Identify expansion opportunities within existing accounts.
● Develop and present ROI driven proposals for new features or services.
4. Stakeholder Management & Client Management
● Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers.
● Act as the primary point of contact for all billing, collections, and account-related matters.
● Address escalations promptly and collaborate with internal teams to ensure a positive client experience.
5. Reporting & Process Improvement
● Maintain accurate data in CRM and other trackers, documenting all client communications and activities.
● Prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health.
● Analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiency
Minimum Qualifications:
● Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.
● Knowledge of accounts receivable processes, billing systems, and credit control best practices.
● Proven track record in renewals, upselling, and client retention.
● Excellent communication, negotiation, and interpersonal skills.
● Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.
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