Account Manager - Commercial Insurance

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 600 offices and over 20,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB? 

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

•    are seeking a progressive work environment at a rapidly growing organization

•    have a desire to help others protect their future

•    have an entrepreneurial spirit and are challenged by the opportunity to grow the business 

•    are focused on learning and development to enhance your industry knowledge and expertise

•    are a self-starter willing to invest time and energy to learn the technical aspects of our business

•    believe in integrity and building success by developing relationships with others

Account Manager

The Account Manager (AM) will provide professional, courteous service to our clients, producers, and company personnel.  With a positive attitude, the AM will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts.  Working alongside the Producers, or AE as assigned, and the AM shall be responsible for overseeing management of assigned accounts, including redundant interface with appropriate decision makers, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions.

Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.g. adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the AM. 

JOB RESPONSIBILITIES

• Manages a book of Property and Casualty insurance business.

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business

• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

• Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.

• Responsible for overall retention of accounts in assigned book of business

• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

• Produce binders, certificates, endorsements, and other related items while verifying their accuracy

• Maintain controls on renewals and binders to ensure timely preparation and processing

• Prepare summaries of insurance, schedules, and proposals as needed for account review

• Remarket renewals, contact clients, create renewal proposals and handle other renewal activities in coordination with the producer

• Assist Producers in the premium collection process and handle accounting issues

• Refers current and prospective clients to other departments for solicitation of those lines of business

• Assist clients with claims when necessary

• Adhere to all Agency systems, procedures, and state regulations

QUALIFICATIONS

• Two (2) years in insurance company or agency preferred with at least one of those years in commercial lines

• High School diploma or equivalent; AA and/or college degree desirable

• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

• Excellent written and oral communication skills

• Property and Casualty Insurance License, or willing to obtain within 60 days

• Broad knowledge of insurance products and usages and ability to work independently

• Ability to work in a positive team environment