About Us
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
About the Role
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.
What you will be doing
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products, ensuring seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.
About You
- Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
- Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- A proactive problem-solver with exceptional written and verbal communication skills.
- Confident in engaging with senior-level professionals and managing their needs.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
- Competitive, ambitious, and eager to grow in a fast-paced environment.
- Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Why you'll love working here
YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at $50,000/year + performance-based incentives, and comprehensive benefits and engagement opportunities.
Comprehensive Benefits:
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours
- Paid sick days
Team Engagement:
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs, such as gift cards and “Employee of the Week” rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Hands-on experience working with senior-level business leaders
Schedule
This is an office-based role with standard hours from Monday to Friday.
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions, please send an email to [email protected]
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- 1-3 years of experience in client/customer support
- Experience with renewals and contract negotiations
- Strong sales skills and ability to upsell product enhancements
- Experience delivering tailored training and onboarding for SaaS products
- Ability to resolve technical issues effectively across products
- Exceptional written and verbal communication skills
- Comfort engaging with senior-level professionals
- Ability to leverage technology to enhance client engagement and support
- Strong time management, organizational skills, and attention to detail
- Authorized to work in Canada / candidates already located in Canada
What We Do
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.
