Account Manager, Client Success - APAC

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.

Semasio, a subsidiary of Samba TV, is on a mission to power performance-driven advertising solutions for a privacy-first world. With expertise that lies at the intersection of data, semantic technology, AI and real-time programmatic targeting, we deliver a suite of solutions that enables marketers to effectively reach consumers now and in the future.

Account Manager, Client Success - APAC

Overview: We seek a highly motivated and adaptable professional to join our fast-growing technology company. This position will help lead media planning, reporting, and measurement in partnership with Sales. You will facilitate management of all aspects of the campaign from the pre-sales cycle through mid-campaign management and post-sale servicing, including measurement, providing an exceptional end-to-end experience for your clients.  The role will be pivotal in maintaining client growth and renewals and will be at the forefront of our ever-evolving programmatic, data, and measurement capabilities.

A client services pro, you’re comfortable managing and growing lots of agency accounts, and able to prioritise between a hundred different things at once. You love learning new technology and teaching it to others. You’re as comfortable diving into Excel to improve a campaign as you are with taking an agency out for dinner. You’re a self-starter and can set your own priorities.

Responsibilities:

• Account Management and Operations:
• Understand Client Needs and Objectives: Support the assessment of clients' business goals and advertising needs to help deliver tailored solutions and strategic recommendations.
• Resolve Client Issues: Assist in addressing and resolving client issues promptly, managing internal escalation points to maintain high levels of client satisfaction and retention.
• Leverage Samba’s Value Proposition: Aid in maintaining a strong understanding of Samba’s solutions, with a focus on audiences, data, and measurement to better support client needs.
• Provide Strategic Recommendations: Support the provision of strategic recommendations to agencies, direct brands, and partners based on audience requests and client briefs.
• Ensure Campaign & Measurement Execution: Collaborate with cross-functional teams to communicate campaign details, ensuring smooth execution, performance optimisation, and achievement of results.
• Analyse and Report on Campaign Effectiveness: Assist in tracking, analysing, and reporting on campaign data, providing clear and actionable insights through proactive reporting and post-campaign reviews.
• Client and Partner Reconciliation: Manage all Salesforce reconciliation for programmatic audience and partner usage month reporting.
• Manage Requests Efficiently: Handle a high volume of client and partner requests with accuracy and timeliness to ensure efficient service delivery.
• Troubleshoot Campaign Issues: Support the resolution of programmatic campaign audience and measurement issues as they arise, helping to troubleshoot and address problems effectively.
• Support Measurement Operations: Support the measurement setup and troubleshooting for discrepancy resolution.
• Enhance Client Relationships: Act as a key point of contact, maintaining and strengthening relationships with key clients, including senior stakeholders, through consistent check-ins and support.
• Drive Business Growth: Contribute to the evaluation and implementation of strategies to grow partnerships, secure renewals, and campaign extensions, and assist in forecasting and sales management.
• Support Training and Best Practise Sales Materials: Help build the Client success practice, by creating training materials, best practices, sales materials and customer-facing guides.
• Audience Activation:
• Create and Manage Audiences: Assist in the development and deployment of audience segments for agencies, brand direct clients, and partners, ensuring accurate targeting and alignment with campaign goals.
• Recommend Targeting Strategies: Support the recommendation of optimal audience targeting strategies by gathering and analysing relevant data to enhance outcomes for agencies, direct brands, and partners.
• Configure and Monitor Campaigns: Help in setting up, executing, and overseeing Samba TV’s audience targeting products and campaigns, ensuring they run smoothly and meet the required specifications.
• Optimise Campaign Performance: Support the analysis of campaign performance data, assist in implementing optimisations, and identify potential cross-selling and upselling opportunities.
• Troubleshoot Campaign Issues: Assist in identifying and resolving issues related to campaigns and creative assets, including troubleshooting problems with PMP delivery and audience data segments.
• Lead Troubleshooting Calls: Coordinate and facilitate troubleshooting discussions with traders and agencies to address and resolve campaign-related issues.
• Provide Strategic Guidance: Support the provision of expert advice on campaign planning and targeting strategies during pre-sales and post-sales phases, contributing to client success.
• Improve Operational Workflow: Identify and help address process inefficiencies to improve operational workflow and overall efficiency.
• Lead Training and Serve as Point of Escalation: Coordinate and deliver training sessions for team members and new hires, and serve as a key point of escalation for complex issues and support needs
• Client Success: 
• Partner Enablement: Develop and execute partner enablement programs, including training modules and workshops, to enhance the understanding and utilisation of Samba TV solutions.
• Partner Development: Analyse performance metrics such as usage across targeting and measurement and conduct regular reviews to identify opportunities for improvement and growth, ensuring alignment with overall business goals.
• Client Success: Drive proactive engagement and strategic account management, ensuring high satisfaction and retention rates.
• Quarterly Business Reviews & Partner Meetings: Own the process, collaborating closely with the commercial and AM teams to drive strategic alignment and actionable insights with partners.

Who you are:

• Bachelor’s Degree
• 5+ years of programmatic advertising experience required; 3+ years of client-facing experience; trading and planning experience is a plus
• Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimisation platforms is a plus
• Strong interpersonal skills, you can manage the most difficult conversations with clients and deliver outstanding customer service.
• Solid experience in Excel and MS Office, including pivot tables, and chart-making.
• Strong troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies
• Effective time management skills – ability to prioritise and meet deadlines
• High attention to detail

Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.