Account Manager Chains

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary

We are looking for a strategic and relationship-driven Account Manager – Hotel Chains to join our growing team. Reporting to the Area Manager for Hotel Chains, you will be responsible for managing a portfolio of large hotel chains, ensuring they are fully aligned with HBX Group’s value proposition and equipped to maximize their revenue potential.

This role is pivotal in implementing central framework agreements, negotiating local commercial conditions, and tailoring our ecosystem of products and services to meet partner needs. You will play a key role in driving performance, profitability, and long-term value through joint strategic planning and consultative partnership management.

Job Responsibilities

• Partnership Building: Act as the primary point of contact for large hotel chains. Build trust-based relationships and deliver joint-value solutions tailored to partner needs. Represent HBX at industry events and networking opportunities.

• Portfolio & Performance Management: Monitor KPIs and performance metrics. Collaborate with Area Chains Managers and Central Framework teams to ensure optimal commercial conditions and identify growth opportunities.

• Strategic Execution: Implement strategic plans aligned with regional and organizational goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings (e.g., Roiback, MKT, Data, Insurance).

• Contracting & Optimization: Align local commercial agreements with central frameworks. Identify opportunities to improve contracting quality and conversion rates. Negotiate differentiated conditions to maintain competitive advantage.

• Cross-Functional Collaboration: Work closely with Account Developers, Direct Channel Specialists, and other departments (marketing, operations, commercial enablement, etc.) to ensure seamless execution and alignment.

• Tool & Process Adoption: Promote and ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.

• Digital Marketing Support: Collaborate with marketing teams to promote hotel chains within the B2B segment. Monitor campaign effectiveness and communicate value to partners.

Required Skills

Market Expertise & Relationship Building

• Deep understanding of the hotel industry and distribution landscape.

• Proven ability to build and maintain long-term, trust-based relationships with hotel chains.

• Skilled in consultative selling and aligning partner needs with HBX’s value proposition.

Commercial Acumen & Negotiation Mastery

• Strong negotiation skills with experience in structuring tailored commercial agreements.

• Ability to balance local flexibility with central strategic frameworks.

• Understanding of pricing, inventory, and revenue management strategies.

Business Development & Strategic Planning

• Experience in identifying new business opportunities and developing account growth plans.

• Ability to prioritize initiatives based on business fundamentals and partner potential.

Data-Driven Decision Making

• Proficient in analyzing performance data and market trends to inform strategy.

• Ability to translate insights into actionable plans that drive measurable results.

Collaboration & Communication

• Excellent interpersonal and communication skills, with the ability to work cross-functionally.

• Comfortable collaborating with internal teams and external stakeholders across regions.

Agility & Adaptability

• Thrives in a fast-paced, evolving environment.

• Creative thinker with a proactive, solution-oriented mindset.

Required Tech Skills

Data analysis & KPIs and metrics monitoring

• Microsoft Excel

Business Intelligence tools knowledge for data visualization & comprehension

• Tableau, Power BI, QlickView or similar

Presentations design

• Microsoft Power Point

CRM platforms basic knowledge for data consultation & tracking interactions

• Salesforce, HubSpot, Zoho or similar

Sales Enablement tools knowledge

• Salesloft, Outreach, Groove or similar

Required Qualifications and Experience

• Bachelor’s or Master’s degree in Business Administration, Tourism Management, or a related field.

• Previous experience in commercial roles with direct client interaction.

• Proven experience in contracting, negotiation, and account planning.

• Experience developing and executing account growth strategies.

• Fluent in English (spoken and written); additional languages are a plus.

If you're passionate about travel, strategic partnerships, and driving business growth—we want to hear from you. Join HBX Group and help us shape the future of differentiated travel experiences.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.