EXL

Account Manager-Business Support-Business Support

Posted 6 Days Ago

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

Hybrid

Senior level

Information Technology • Database • Consulting

The Role

Lead strategic execution, OKR/KPI tracking, and performance reviews for Insurance and Healthcare market units. Advise senior leaders, develop executive materials, drive innovation (including AI-enabled workflows), and build governance and continuous improvement processes to scale operations.

Summary Generated by Built In

As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. You will lead periodic reviews, drive execution of strategic projects for the Insurance and Healthcare Industry Market Units, support company-wide initiatives, and ensure rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment.

Responsibilities

Strategic Execution & Alignment

Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXL’s broader enterprise goals.
Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline.

Performance Tracking & Accountability

Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives.
Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes.

Leadership Advisory & Strategic Planning

Act as a thought partner to senior leaders (e.g., in board strategy, strategic account planning, structuring reviews).
Lead GLC (forum of EXL’s SVP+ leaders) strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions.
Develop executive-level materials such as board/investor updates, and business reviews

Innovation & Growth Enablement

Identify and accelerate opportunities for growth and innovation within Health IMU.
Support AI in workflow initiatives that transform business processes and enable future scalability.
Support the design and execution of strategic account planning and new business models

Operational Excellence

Drive continuous improvement initiatives that streamline operations and enhance scalability.
Build processes and governance frameworks that support sustained delivery of strategic initiatives.

Qualifications

5+ years of experience in Business Analysis, Finance, Program management roles.
Proficiency in Excel, PowerPoint, Salesforce.
Strong analytical, problem-solving, and communication skills.
Exposure to AI tools.
Strong financial acumen and senior stakeholder management skills.

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

About the TeamEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

Skills Required

5+ years experience in Business Analysis, Finance, or Program Management
Proficiency in Excel
Proficiency in PowerPoint
Proficiency in Salesforce
Strong analytical, problem-solving, and communication skills
Exposure to AI tools
Strong financial acumen and senior stakeholder management skills

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The Company

HQ: New York, NY

30,246 Employees

Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.