At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job DescriptionThe Role
The Account Manager is responsible for managing and growing relationships with existing clients and their intermediaries. This role focuses on client retention, revenue growth, customer satisfaction, and identifying new business opportunities within assigned accounts.
The Account Manager acts as a trusted advisor to clients by understanding their business needs, providing solutions, and helping them maximize the value of Coface products and services.
Client Relationship Management
Build and maintain strong relationships with clients and intermediaries through regular communication.
Serve as the main point of contact for assigned accounts.
Respond quickly and professionally to client questions and concerns.
Understand client needs and recommend appropriate Coface solutions.
Act as a trusted advisor and advocate for clients within Coface.
Conduct regular business reviews with clients to discuss performance, goals, and opportunities.
Account Management & Growth
Develop and execute account plans to support client retention and growth.
Manage renewals and maintain profitable client relationships.
Identify opportunities for cross-selling and upselling additional Coface products and solutions.
Prepare and present renewal proposals and business recommendations.
Work closely with Sales, Underwriting, the SSC, and other internal teams to deliver excellent customer service.
Ensure client information and contractual documentation remain accurate and up to date.
Manage multiple accounts and projects while meeting deadlines.
Business Intelligence & Analytics
Monitor client activity, usage, and portfolio performance.
Analyze data and trends to identify risks and growth opportunities.
Use CRM systems, reports, and business intelligence tools to support decision-making.
Track Key Performance Indicators metrics and develop action plans when needed.
Provide clients with insights that help them improve their risk management strategies.
Market Knowledge
Stay informed about market trends, economic developments, and industry changes.
Clearly communicate Coface's value proposition and competitive advantages.
Communication & Collaboration
Prepare and share reports on client activity, business opportunities, and customer feedback.
Work collaboratively with internal teams to ensure a positive client experience.
Present information and recommendations confidently to client stakeholders and decision-makers.
Bachelor's degree preferred.
5+ years of experience in Account Management, Customer Success, Sales, or Client Relationship Management.
Experience in Credit Insurance, Risk Management, Financial Services, SaaS, FinTech, Trade Finance, or related industries is a plus.
Strong communication and relationship-building skills.
Strong analytical and problem-solving abilities.
Ability to interpret business data and make recommendations.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience with CRM systems is preferred.
Ability to work independently while collaborating effectively with cross-functional teams.
Strong organizational and time-management skills.
Detail-oriented, proactive, and customer-focused.
Fluency in English require
Additional Information
Occasional travel to clients required.
Skills Required
- 5+ years of experience in Account Management, Customer Success, Sales, or Client Relationship Management
- Bachelor's degree
- Experience in Credit Insurance, Risk Management, Financial Services, SaaS, FinTech, or Trade Finance
- Strong communication and relationship-building skills
- Strong analytical and problem-solving abilities
- Ability to interpret business data and make recommendations
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience with CRM systems
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong organizational and time-management skills
- Detail-oriented, proactive, and customer-focused
- Fluency in English
What We Do
With over 75 years of experience and the most extensive international network, Coface is a leader in trade credit insurance & risk management, and a recognized provider of Factoring, Debt Collection, Single Risk insurance, Bonding, and Information Services. Coface’s experts work to the beat of the global economy, helping ~50,000 clients in 100 countries build successful, growing, and dynamic businesses. With Coface’s insight and advice, these companies can make informed decisions. The Group' solutions strengthen their ability to sell by providing them with reliable information on their commercial partners and protecting them against non-payment risks, both domestically and for export. In 2023, Coface employed ~4,970 people and registered a turnover of €1.868 billion.
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