The Role
The Account Manager will build relationships with salon clients, drive usage of Fresha's features, and meet monetization KPIs while providing tailored consultation and exceptional customer experiences.
Summary Generated by Built In
The AI-powered OS for beauty,
wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Compensation: Up to €53,000 OTE (depending on experience).
Job Description
Due to our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha’s different features. This is a fantastic opportunity for someone who wants to work in a dynamic environment, enjoys working independently, likes to showcase their skills, and wants to make an impact.
Responsibilities
- Responsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform.
- Introduce, educate, and onboard clients to become active users of FreshaPay.
- Help salons optimize their profiles and make the most of Fresha’s tools to maximize their revenue.
- Manage a portfolio of clients (Partners) and provide tailored consultation based on their needs and business type.
- Ensure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha.
- Build and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us.
- Collaborate with our Product teams to ensure the customer’s voice is shared; essential for improving future product versions and continuing to lead the industry.
- Use consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features.
This list is not exhaustive, and additional activities or ad hoc projects may be required.
What we are looking for (minimum requirements)
- More than 3 years of previous experience as an Account Manager.
- Ability to adapt and achieve targets.
- Experience using and analyzing data and reports effectively to improve performance.
- Naturally proactive and inquisitive, with a desire to learn and continuously improve.
- Previous experience in an outbound call environment or a related sales position preferred.
- Excellent written and spoken communication skills, capable of presenting to clients in Bulgarian and Spanish OR Italian OR Portugese (ideally also advanced English) via Google Meet.
- Creative and open-minded, able to solve problems.
- Strong ability to build fruitful client relationships.
- Willingness to roll up your sleeves and help the team when needed – we are a hyper-growth startup!
- Interest in working in the beauty sector.
- Initiative-driven people! Positive “can-do” attitude.
At Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you to apply even if you don’t meet all the listed requirements. We strongly believe in fostering growth and providing the support and tools you need to shine in your role. We invest in people!
Languages
- Fluency in Bulgarian is essential.
- Fluency in either Spanish, Italian or Portugese also required.
- Advanced English is also desirable.
Interview process
- Screening Call – Video call with a member of the Talent team (30 minutes)
- Skills & Experience – Video Call interview with Team Lead (45 minutes)
- Presentation – In-person interview with the General Manager (Europe) and Team Lead (75 minutes)
Our goal is to complete the entire interview process and provide feedback within 2 weeks.
Every job application is manually reviewed by our Talent team. While we strive to evaluate applications within 7 days, the high volume of talented individuals expressing interest may occasionally extend this timeframe.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Skills Required
- More than 3 years of experience as an Account Manager
- Fluency in Bulgarian
- Fluency in either Spanish, Italian or Portuguese
- Advanced English
- Experience in an outbound call or sales environment
- Ability to analyze data and reports
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The Company
What We Do
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per month. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam , Dubai and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
