Luxclusif is a technology-driven global B2B platform founded in 2013 and part of Farfetch since 2021. Dedicated to redefining the luxury paradigm by offering premium pre-owned fashion to a global audience, Luxclusive has pioneered the global luxury resale market, with advanced data-driven solutions to facilitate the buying and selling of high-end pre-owned items. With operations spread across the globe and strategic warehouses in key locations, ensure a seamless supply of luxury goods, ensuring item curation, quality control, operations, logistics to technology integrations and sales, delivering an unmatched resale experience for brands, retailers, and end-customers.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As an Account Manager, you will be the primary point of contact for B2B clients (retailers and boutiques) ensuring their needs are met, issues are resolved efficiently, and opportunities for business growth are maximized. Your role will involve developing account strategies, analyzing campaign performance, optimizing visibility, and collaborating across internal teams to deliver exceptional results. Success in this role requires strong analytical acumen, client management expertise, and a profound understanding of the product and market dynamics.
WHAT YOU’LL DO
- Develop comprehensive business plans and account strategies for assigned wholesale clients to support global channel growth.
- Conceptualize and lead tailored marketing campaigns in collaboration with internal teams and external partners.
- Align wholesale assortment planning with client procurement strategies to maximize sales performance, protect margins, and ensure healthy stock turnover (sell-through) for our clients.
- Conduct in-depth analysis of seasonal performance and sell-through data to identify missed opportunities and develop action plans for future assortments.
- Leverage seasonal insights to refine account strategies, ensuring future orders are optimized for maximum sales and healthy inventory turnover.
- Perform competitive audits across partners with low conversion to refine pricing strategies and improve performance.
- Monitor competitor activities, pricing models, and promotional tactics to adapt effectively and maintain market edge.
- Leverage tools such as page view reports, search term data, traffic analytics, and SKU performance metrics to understand customer buying behavior.
- Identify high-performing and underperforming SKUs to optimize product assortment and positioning.
- Maximize wholesale appeal by merging data-driven insights with a keen eye for retail trends and boutique-specific preferences to curate high-performing collections.
- Monitor market fluctuations and product lifecycles to optimize product positioning, ensuring our physical stock remains competitive and perfectly aligned with client demand and seasonal shifts.
- Lead and oversee multiple initiatives, ensuring timelines, resources, and departmental collaboration are managed effectively.
- Coordinate with Product, Finance, Operations, and Data teams to execute high-impact projects and align with business goals as well as balancing price, product assortment, promotions, and operational efficiencies.
- Stay current with market trends, customer preferences, emerging platforms, and competitive dynamics.
- Provide actionable insights to the wider business to support strategic decision-making and identify new growth opportunities.
- Manage top-tier wholesale clients with a focus on achieving and exceeding monthly sales targets.
- Cultivate strong client relationships, serving as the key liaison and trusted advisor for all business matters.
Seasonal Performance & Strategic Planning
WHO YOU ARE
- Bachelor’s degree in Business, E-commerce, Marketing, or a related field (MBA preferred).
- +5 years of experience in e-commerce, account management, or fashion retail industry.
- Proven track record of driving sales and growth in a wholesale channel, with multiple clients.
- Strong analytical skills with advanced proficiency in Excel, Google Analytics, Power BI and reporting tools.
- Experience working cross-functionally with product, operations, finance, and marketing teams.
- Excellent project management, communication, and stakeholder management skills.
- Exceptional communication skills in English, both written and verbal, with the ability to convey complex ideas clearly and professionally.
- Strong interpersonal and collaboration skills with a demonstrated ability to work effectively across teams and functions.
- Highly organized and detail-oriented, with excellent time management abilities and a knack for juggling multiple priorities in fast-paced environments.
- Strategic thinker who aligns decisions and actions with the organization’s broader business goals and demonstrates a clear understanding of market dynamics and financial impact.
- Strategic thinking and execution
- Data analysis and entrepreneurial mindset
- Wholesale expertise
- Client relationship management
- Cross-functional leadership
- Adaptability and problem-solving
- Ability to negotiate with clients
- Strong communication skills
REWARDS & BENEFITS
- Health insurance for the whole family and other well-being resources
- 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year)
- Boomerang: sabbatical program after 5 years service
- Training opportunities and free access to LinkedIn Learning
- Flexible benefits program
- Flexible working environment
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Skills Required
- Bachelor's degree in Business, E-commerce, Marketing, or related field
- MBA
- +5 years experience in e-commerce, account management, or fashion retail
- Proven track record driving sales and growth in wholesale channels
- Advanced proficiency in Excel, Google Analytics, Power BI and reporting tools
- Experience working cross-functionally with product, operations, finance, and marketing teams
- Excellent project management, communication, and stakeholder management skills
- Exceptional spoken and written English communication skills
- Strong interpersonal, collaboration, and client relationship management skills
- Highly organized, detail-oriented, and able to manage multiple priorities
- Strategic thinker with understanding of market dynamics and financial impact
- Ability to negotiate with clients
What We Do
FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
