Account Manager - APAC

Account Manager - APAC

Location: Pune

Company Overview:

• Founded over 15 years ago, we are a trusted messaging leader for businesses worldwide.
• We serve customers across industries, including contact centers, financial services, higher education, retail, staffing, and wellness.
• Our commitment: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”
• Learn more: https://www.beconversive.com/

Job Title: Account Manager - APAC

Job Summary :- We are seeking an experienced Account Manager who thrives in building and maintaining customer relationships while exceeding revenue targets. The ideal candidate will own a portfolio of key accounts, drive upselling and cross-selling opportunities, and work collaboratively with cross-functional teams to ensure an exceptional customer experience.

Key Responsibilities :-
Account Ownership: Manage end-to-end responsibility for key/enterprise accounts, ensuring financial and unit sales goals are met or exceeded.
Revenue Growth: Identify upselling and cross-selling opportunities within assigned accounts to achieve revenue targets.
Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations.
Insights & Feedback: Provide actionable inputs to product and marketing teams to enhance brand recall and drive sales.
Experience Optimization: Analyze existing accounts to identify opportunities to improve the customer journey and satisfaction.
Market Analysis: Conduct market research and recommend strategies for expanding within specific segments.
Customer Engagement: Build and nurture long-term customer relationships through regular interactions and support.
Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues.
Proactive Problem-Solving: Address and manage customer service concerns with a strategic and solution-oriented mindset.
Qualifications :-
1. Essential Skills :

• 8-10 years of experience managing key/enterprise accounts.
• Proven track record of success in account management roles.
• Excellent communication and email-writing skills.
• Team player with a strategic mindset and proactive approach.

2. Desired Skills : 

• Experience working with CRM platforms (Salesforce preferred).
• Familiarity with analytical tools such as Tableau.

What working at Conversive Offers?


Conversive is a leading conversational engagement platform that empowers businesses to build seamless, multichannel communication experiences. With deep CRM integrations (Salesforce, Zoho, and others), Conversive enables businesses to engage customers effectively through SMS, WhatsApp, and other messaging channels.

Our platform is widely used across industries such as healthcare, finance, real estate, education, and retail, helping organizations streamline sales, customer support, and marketing interactions. We focus on automation, AI-driven messaging, and compliance to ensure secure and efficient customer engagement.
Why Join Us?
At Conversive, we believe in fostering a collaborative, innovative, and growth-oriented work environment. Here’s what you can expect when you join our team:

• Career Growth & Learning – Opportunities for skill development, leadership training, and mentorship.
• Cutting-Edge Technology – Work with AI-driven messaging, automation, and top CRM integrations.
• Competitive Benefits – Market-aligned compensation, health benefits, and performance-based rewards.
•  Impactful Work – Be part of a fast-growing company that is transforming business communication globally.

Join us to be part of a forward-thinking team dedicated to redefining customer engagement!