Account Manager, ANZ (4031)

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Our mission is to deliver identity intelligence on a global scale. Australia and New Zealand play a big role in our strategy, offering opportunities to help existing clients achieve their objectives in customer onboarding and risk management. At GBG, we put customers at the heart of everything we do—prioritizing exceptional service and seamless experiences. By focusing on improving the customer journey, we not only strengthen relationships but also drive improvements to our customer’s journey and generate enhanced profitability.

In this role, you will manage a diverse portfolio across both the New Zealand and Australian markets, acting as a trusted advisor and industry expert for your clients. You’ll work closely with internal stakeholders to ensure smooth transition with customer hand over from the new business team, providing additional attention during early activation and ongoing account nurturing. Your focus will be on securing and growing your base, building strong relationships, and delivering improvements that address customer challenges. Commercially driven and results-oriented, you will ensure sales targets are met, adapting to changing client needs, and creating value through innovative approaches.

• Proactive Account Management: Develop and execute strategic plans to maintain and securing the existing customer base, achieve sales targets, and grow the portfolio within the SMB segment.
• Sales Forecasting & CRM Management:
  Provide accurate and timely sales forecasting through effective use of CRM tools, ensuring data integrity and actionable insights.
• Relationship Building:
  Build and maintain strong relationships with key decision-makers and stakeholders, including executive and C-level contacts, to foster long-term partnerships.
• Cross-Functional Collaboration:
  Work closely with Professional Services, Marketing, and Product teams to align strategies and deliver a cohesive customer experience.
• Market Intelligence:
  Stay updated on industry trends and the competitive landscape to identify new business opportunities and inform strategic decisions.
• New Business Integration:
  Partner with the new business team to ensure smooth handover of accounts, enabling effective change management and early nurturing for rapid activation.

• Proven experience in account management with a strong commercial focus.
• Demonstrated ability to meet or exceed sales targets consistently.
• Self-motivated and driven to succeed.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently and collaboratively within a team.
• Adaptable to changing environments, including SaaS, new products, and evolving client needs, with a creative approach to solutions.
• Knowledge of AML/CTF regulations in Australia or New Zealand (preferred but not essential).
• Proven ability to quickly build trust with prospects and internal stakeholders.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.