At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
Southfield, MI, USA

Account Manager - Affinity Consultant

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Description and Requirements
Role Value Proposition
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.
This support implementation plans for new client installations as well as for expanded product offerings to our existing clients. Once an account is installed, it provides ongoing support for account maintenance, and engaged in escalated issues.
Key Responsibilities

  • Problem solve on implementation & service conference calls
  • Be accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members
  • Research and define opportunities to improve profitability and retain customers
  • Respond to customer needs proactively
  • Develop strong expert relationships with brokers/consultants
  • Provide management with clear updates on issues and potential escalations
  • Understand benefit offerings to group insurance accounts to provide enrollment material and client communications
  • Primary contact to provide excellent post-sale high level customer service and solve escalated issues
  • Attend client and industry events to represent MetLife
  • Flexible schedule, and able to work as needed outside of standard business hours
  • Maintain up-to-date client databases, business plans and legal requirements
  • Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
  • Expert in consultative support both internally and externally

Essential Business Experience and Technical Skills

  • Strong interpersonal skills, as well as excellent written and verbal communication skills
  • Ability to present and speak in front of large audiences
  • Account management, project planning and problem-solving experience
  • Must be self-motivated, and work well independently and as part of a team
  • Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
  • Ability to consistently meet tight deadlines and work under pressure
  • Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
  • Ability to obtain Life, Accident and Health license within 1 year of employment, if not already held


  • Customer service experience in the insurance industry
  • Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)
  • Understanding of employee benefits (worksite and voluntary)
  • Bachelor's Degree


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What are MetLife Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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