Account Manager, Advancement Marketing Services

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page. 

The Role in Brief:

Account Manager, Advancement Marketing Services

The Account Manager serves as the day-to-day contact with college and university advancement or development professionals and is responsible for managing the execution of direct marketing campaigns designed to meet the institution’s fundraising objectives.  The Account Manager works in cooperation with the Account Team, ensuring timely and accurate deployment of all marketing campaigns (paper and online). The title of this role within EAB will be Account Manager, Advancement Marketing Services.

This hire may be based in Richmond, VA or Washington, D.C.

Primary Responsibilities:

• Develop and cultivate relationships with clients in collaboration with Strategic Leader (SL) that will include the following functions:
•  Assist in leading meetings and conference calls with clients
•  Define and lead clients to appropriate, cost-effective renewal and up-sell opportunities
• Develop proposals and written presentations for clients; participate in client presentation of the deliverables
• Present and lead clients to solid fundraising direct marketing strategies within the array of Advancement Marketing Services
• Collaborate with internal departments and oversee execution of direct marketing campaigns, including creative content, list and targeting, and client reporting/analysis
• Develop understanding of client goals and communicate goals to account team
• Own and execute administrative tasks daily in support of client marketing campaigns; coordinate and schedule meetings

Basic Qualifications:

• Bachelor's degree
• 2+ years experience managing client relationships or fundraising as a primary responsibility; direct response marketing, higher education and account management experience, strongly preferred
• Proven customer service and communication skills
• Ability to stay organized and multi-task in a fast-paced environment with accelerating priorities
• Experience with Microsoft Office (Outlook, Word, Excel)

Ideal Qualifications:

• 2+ years experience in direct response marketing (especially in annual giving), higher education and account management experience, strongly preferred
• Ability to listen, understand concerns, overcome resistances and follow through on resolutions
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $55,000 - $62,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation 
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.