As a strategic commercial partners, Account Managers are responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.
Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes—not just a platform provider.
By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.
This is a full-time position based in our London Office working on a hybrid basis.
Base Salary Range: £60,000 – £80,000 (depending on experience and level)
Variable Compensation (OTE): Target of £32,000 gross per annum, capped at £25,000 per quarter
Some of the things you’ll work on:- Drive revenue growth through strategic upsells and cross-sells, aligning Adverity’s evolving capabilities (e.g., AI analytics, Data Quality) with customer pain points.
- Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion conversations.
- Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes.
- Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction.
- Position Adverity as a critical pillar in the customer’s data strategy, steering conversations away from features and toward long-term value.
- Own the commercial execution of your accounts end-to-end—from opportunity spotting to deal closing and internal alignment.
- Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning.
- Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation.
- Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility.
- Champion the customer’s voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention.
- Proven track record of driving revenue expansion in SaaS, ideally in a Data Platform or AdTech / MarTech environment.
- Strong sales instincts with demonstrated success in identifying, developing, and closing expansion, upsell and cross-sell opportunities.
- Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes.
- Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations.
- Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression.
- Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes.
- Strong financial and strategic acumen—able to link data and product features to top-line impact.
- Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping.
- Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities.
- Self-directed and outcome-obsessed, with a relentless focus on growth.
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Regular team events
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+1 day paid off)
Skills Required
- Proven track record of driving revenue expansion in SaaS, ideally in a data platform or AdTech/MarTech environment
- Demonstrated success identifying, developing, and closing expansion, upsell, and cross-sell opportunities
- Ability to craft persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes
- Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations
- Experience engaging and influencing executive-level stakeholders and economic buyers
- Experience navigating complex accounts and multi-threaded relationships
- Strong financial and strategic acumen linking data and product features to top-line impact
- Proficiency in CRM and customer success tools such as Gainsight, including forecasting, account planning, and stakeholder mapping
- Ability to use AI tools and modern productivity technology to streamline operations
- Self-directed, outcome-focused approach with strong emphasis on growth
What We Do
What is Adverity? Adverity is the data and analytics platform enabling marketing and eCommerce teams to make better decisions and improve performance. What is our mission? Our mission is to empower marketing & eCommerce business users to effortlessly leverage all data and turn it into powerful insights, decisions, and actions. What does Adverity do? Adverity lets businesses easily connect all their data into a single source of truth, quickly visualize marketing performance in real-time, and reveal insights to make better decisions faster. Why does it do this? Marketing is fast becoming a data-driven industry and those companies that have learned to unlock the true power of their data to improve performance are those most likely to succeed. Who is it for? For marketers: Adverity enables marketers to easily visualize all their data in a single source of truth, measure marketing performance, and optimize campaigns based on accurate real-time information. For data analysts: Adverity automates data integration and harmonization from any data source, eliminating time wasted on manual data wrangling and ensuring an accurate single source of truth, so teams can make data-driven decisions. For CMOs: Adverity enables CMOS to accurately measure the ROI of all programs and demonstrate value to the business by providing a single source of truth across 600+ data sources, with visualization of marketing performance in real-time. With Adverity, CMOS can trust their dashboards based on having a complete and accurate set of data right from the source. Who do we work with? Adverity partners with some of the world’s leading brands and agencies including Ikea, Vodafone, Nestle, Unilever, Publicis, and Dentsu. We work with midsize to enterprise companies from a variety of industries including eCommerce, Technology, CPG & Retail, Telecom, and Media & Entertainment
