The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to mission-critical goals and objectives through relationship building with decision-makers and influencers.
Job Duties and Responsibilities Business Development & Customer Engagement- Execute business development strategies to drive growth.
- Understand the customer’s environment and identify opportunities within new and existing accounts.
- Open new doors with decision-makers and influencers to generate sales opportunities and increase Ricoh’s market share.
- Solve critical business challenges, both known and uncovered through research and strategic questioning.
- Understand how customers are buying, not just what they are buying, by focusing on business needs rather than predetermined products or services.
- Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling and solution-based conversations.
- Identify opportunities aligned with Ricoh’s portfolio of products and services.
- Articulate how purchasing decisions impact a customer’s financial position and business outcomes.
- Assess customer environments and create strategies to expand and extend core services throughout the enterprise.
- Demonstrate excellent verbal and written communication skills.
- Develop and confidently deliver compelling presentations, both in-person and virtually.
- Build strong relationships with stakeholders, sponsors, and advocates within customer organizations.
- Position is commission eligible.
- Bachelor's degree or equivalent experience.
- 3+ years of demonstrated business development experience.
- Foundational knowledge of Profit & Loss (P&L) components.
- Ability to research and analyze customer businesses to drive meaningful business conversations.
- Proven ability to manage multiple accounts while maintaining strong attention to detail.
- Experience in an IT and/or software services environment.
- Understanding of document workflow solutions and related business processes.
- Demonstrated success using collaboration to build influence.
- Sound understanding of the solution design process.
- Ability to bring thought leadership to customer engagements.
- Outstanding verbal and written communication skills.
- Proven ability to develop and maintain professional relationships with key stakeholders.
- Commitment to staying current with Ricoh offerings and market trends.
- Ability to assess customer environments and develop business strategies that drive growth.
- Strong learning agility and adaptability.
- Ability to navigate customer approval processes and develop sponsors and advocates within accounts.
- Primarily office-based environment with adequate lighting, ventilation, and standard temperature and noise levels.
- Work assignments are varied and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
- Ability to prepare, present, and communicate diverse information effectively.
- Minimal physical effort required; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting/carrying items up to 10 pounds.
- Requires moderate manual dexterity, including regular use of a keyboard, calculator, and basic office equipment.
- Approximately 20% travel required, including occasional overnight travel.
The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years demonstrated business development experience
- Foundational knowledge of Profit & Loss (P&L) components
- Ability to research and analyze customer businesses to drive meaningful business conversations
- Proven ability to manage multiple accounts with strong attention to detail
- Excellent verbal and written communication skills
- Ability to develop and deliver presentations in-person and virtually
- Experience in an IT and/or software services environment
- Understanding of document workflow solutions and related business processes
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
