Account Mgr 2, Target POSITION PROFILE
The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.
Job Duties and Responsibilities
• Execute Business Development
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share.
• Solve critical business challenges for the customer - those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying - focusing on their needs, not a predetermined product or service.
• Excellent communication.
• Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually.
Qualifications (Education, Experience, and Certifications)
• Bachelor's Degree or equivalent experience required.
• 3+ years of demonstrated business development experience required.
• Experience in IT and/or Software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of P&L components.
• Ability to research and analyze customers to enable appropriate business conversations across the account.
• Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.
Knowledge, Skills and Abilities
• Demonstrated success with using collaboration to build influence.
• Sound understanding of the solution design process.
• Brings thought leadership to customer engagement.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with relevant stakeholders.
• Stays current with Ricoh offerings.
• Ability to assess customer environments and situations and create strategies for extending, expanding Core services throughout the customer enterprise.
• Strong learning agility.
• Strives to understand and position favorably in the customer approval process, creating sponsors and advocates.
Working Conditions, Mental and Physical Demands
• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Travel required (approx. 20%); may include overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent experience
- 3+ years of demonstrated business development or account management experience
- Experience in IT and/or software services environment
- Understanding of document workflow solutions and processes
- Foundational knowledge of P&L components
- Ability to research and analyze customers to enable business conversations
- Proven ability to manage multiple accounts with strong attention to detail
- Demonstrated success using collaboration to build influence
- Sound understanding of the solution design process
- Outstanding verbal and written communication skills
- Proven ability to develop and maintain professional stakeholder relationships
- Travel required (approx. 20%; may include overnight travel)
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
