Roles and Responsibilities:
- You would be the face of Plum to our SME customers
- You would help employees and employers use their health insurance and health benefits in the most seamless way possible
- You would develop a deep level of understanding and knowledge of the entire product , systems and processes
- You would devise & implement engagement plan
- You would execute upsell and x-sell opportunities
- You would execute policy renewals
- You would coordinate with insurance partners for resolution/clarifications if needed
- You would drive 100% customer retention by delivering extraordinary service
Experience and Qualifications:
- At least 3 - 7 years of experience in a sales and customer facing role
- Very strong written and verbal communication
- High customer empathy and problem solving mindset
- Strong stakeholder management skills
- Ability to work with cross functional teams to resolve issues
- Comfortable navigating and utilising a CRM (Salesforce, Hubspot)
- Strong adherence to SLAs and processes
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What We Do
Plum is a talent assessment platform that strips away bias and reveals human potential to revolutionize how global enterprises hire, grow, and retain talent. With unmatched scalability, Plum powers more objective and equitable talent decisions across the employee lifecycle using the predictive power of psychometric data. With Plum, you can: • Quantify job fit to match the right people to the right roles • Spot potential to objectively identify and start developing future leaders sooner • Grow your people by empowering them with personalized career insights • Work better together by equipping leaders with insights to build high-performing teams Plum data is 4X more predictive of future job success than what you’ll find on a resume, so you can finally look beyond credentials, degrees, and past job titles to discover what candidates and employees are truly capable of achieving if given the opportunity. That means you can build a more diverse talent pipeline by surfacing people for opportunities based on raw talent and potential, regardless of race, gender, or background.
