Account Management Specialist

Job Title

Account Management Specialist

Job Description Summary

Primary purpose of the job:
Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and deliver cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

Other professional qualifications required for filling the position:

• BSC/MSC degree required
• 2 years data processing or real estate operation experience in international environment is required

Foreign language skills required for filling the position:

• English language advanced
• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Excellent IT literacy
• Upper intermediate MS Office
• Client technology platform SME
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Excellent analytical skills
• Able to work independently and in a team
• Incredibly strong work ethic
• Flexibility during times of change
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proactive, enthusiastic and willing to learn
• Independent mindset and willing to make responsible decisions

Responsibilities of the jobholder:

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls
• Delivering the contracted service level

Regular tasks:

Daily and other BAU tasks to deliver:

• Reading real estate leases and associated documents to record information regarding payments, critical dates, and responsibilities or comparing legal documents and/or abstraction form with the abstracted data or the lease data recorded in the system as per process documentation
• Maintenance of property databases
• Efficient management of own workload and ability to support other teammates in their workload
• Managing and being part of the back-up system within the team
• Managing and taking part in the training of the new joiners
• Supporting the maintenance of BAU process documents relating their job
• In an account management role, increased responsibility for the day-to-day delivery of client service, status reporting and communication with the client with minimal oversight
• Demonstrating an awareness of the contract commercials and developing contract management skills
• Driving contract performance reporting (KPIs) as part of client quarterly business review cycle and identifying areas to improve client service delivery
• Challenging anomalies / nuances in the data and proactively following up to resolve data issues. Manage potential areas of risk in the data management process.
• Proactively identify potential process improvements
• Ensuring timely and accurate account billing

Service coordination tasks:

• Supporting senior specialist in the proper allocation of daily workload

What we offer:

• Competitive compensation and benefit package
• Great learning and development opportunities 
• Modern, award-winning office with a view of the Danube
• Central location, excellent public transport 
• Youthful and supportive work environment
• Additional holidays to compensate for Hungarian public holidays falling on a weekend
• A steadily growing, 100+ year-old international company

INCO: “Cushman & Wakefield”