Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Account Management Specialist

YOUR TASKS AND RESPONSIBILITIES

The Account Management Specialist plays and integral role, serving as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle. An Account Management Specialist provides this support on an escalated, tier-two basis.

• Setup dealers/sellers
• Address escalated order placement issues, including the placement of Sales Ops Ordering Tool orders as necessary
• Billing/Payment issue assistance
• Triaging and escalating software asset issues
• Processing Returns and Refunds
• Managing Customer Accommodation requests
• Addressing Commissions inquiries and issues
• Facilitating email address changes / account migrations
• Handling renewal preference (payment method or seller affiliation) requests
• Addressing Sales Agreement, W9 and EFT inquiries
• Processing Dealer terminations
• Facilitating ad hoc report requests
• Often requires outbound phone calls for follow up with customers as well as potential support of the inbound support line if necessary.
• Own and address escalated tickets in Salesforce
• Assist Climate, Bayer and external stakeholders with account/operational requests
• Ensure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficiently
• Facilitate the gathering of pertinent financial documents to be used for all billing and commission purposes; following up on unpaid orders as necessary
• Identify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with others
• Provide timely resolution and follow-up to stakeholders
• Maintain team documentation and reference materials
• Ensure proper information on financial escalations
• Knowledgeable about all Climate products, features and current offerings.
• Become a subject-matter expert for a specific area of focus that pertains to the role.
• Train other employees as necessary, while engaging with key stakeholders and contributing to broader company improvement efforts

Required qualifications:

• Minimum of 2+ years' sales support or account management experience
• BA/BS Degree required
• Ability to work as early as 7am and/or as late as 6pm

Preferred qualifications:

• Agronomic knowledge a plus but not required
• Sales, business or marketing experience is a plus
• Ability to learn and thrive in a fast-paced environment
• Self-starter with a high degree of initiative and a positive attitude
• Creative problem-solving skills
• Excellent verbal, written and phone communication skills
• Collaborative

WHAT WE OFFER

Base salary estimated range between [insert range] annually, depending on the hiring location. You may also be offered bonuses, RSUs cash equivalent, or commission.

• Comprehensive health benefits including medical, dental, vision, life, and disability, as well as a Life Solutions Plan covering mental health benefits
• Industry leading 401K match of up to 10%
• Discounted access to Employee Share Purchase Plan program
• Professional growth opportunities including up to $10,000 college tuition reimbursement, access to upskilling platform, leadership training, mentoring and coaching programs, and short-term assignments (domestic and international)

YOUR APPLICATION

At Bayer, we strive to build inclusive experiences for candidates and employees alike in which a diverse set of perspectives and voices are represented. If this role sounds exciting to you but your experience doesn't perfectly align with the job description, we still encourage you to apply.

We're proud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences and don't discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws.

If you need assistance or an accommodation due to a disability, contact us at [email protected].

Learn more about our team and mission: https://www.bayer.com/en/us/careers