The Role
Manage and grow accounts for Auroras energy market subscriptions and software in Chile and Brazil. Onboard clients, drive retention, cross-sell and upsell, run demos, negotiate complex deals, maintain Salesforce pipeline, support invoicing, and deliver high-quality client service while building senior stakeholder relationships.
Summary Generated by Built In
Are you enthusiastic about energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry?
Aurora is seeking an Account Management Specialist to join our Commercial team. In this role, you'll drive sales and manage accounts for our energy market subscription and software services – with a focus on clients from Chile and Brazil. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.
Successful candidates should ideally be fluent in English and Portuguese, and have around 1–2 years of experience, preferably in commercial roles or commercial-related work.
The role will be based in São Paulo office. This position is offered with a full-time employment contract.
Only applications with a resume in English will be considered.
Aurora is seeking an Account Management Specialist to join our Commercial team. In this role, you'll drive sales and manage accounts for our energy market subscription and software services – with a focus on clients from Chile and Brazil. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation.
Successful candidates should ideally be fluent in English and Portuguese, and have around 1–2 years of experience, preferably in commercial roles or commercial-related work.
The role will be based in São Paulo office. This position is offered with a full-time employment contract.
Only applications with a resume in English will be considered.
Key Responsibilities
- Onboard customers to our services and strategically map out accounts to identify future opportunities.
- Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora's full-service portfolio.
- Achieve and exceed net retention targets by fostering growth and addressing client needs effectively.
- Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
- Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value.
- Drive account value growth by cross-selling and up-selling services and products globally to existing clients.
- Conduct sales demonstrations for our analytics services.
- Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
- Process and support advisory opportunities.
- Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
- Support clients by providing invoicing assistance.
- Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
- Guide new clients through the onboarding process, ensuring a smooth transition and setup.
- Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction.
- Assist with invoicing processes to ensure timely and accurate billing.
- Identify opportunities for upselling additional services and products to existing clients.
- Act as the regional Account Management Specialist for accounts managed in other regions, driving sales, growing account value, and expanding reach with clients.
- Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services.
- Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.
Skills, Knowledge and Expertise
Required attributes:
- Around 1–2 years of experience, preferably in commercial roles or commercial-related work.
- Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
- Proven track record of managing a portfolio.
- Calm and adaptable in high-pressure and uncertain situations.
- Highly organised, persistent, and diligent.
- Proactive and versatile in adapting to an evolving and fast-moving industry.
- Ability to communicate and collaborate effectively with senior stakeholders.
- Strong commercial mindset with a proven track record in sales and account management.
- Excellent written, verbal, and interpersonal communication skills.
- Proven success in team-oriented environments.
- Passionate and curious about the energy transition.
- Fluency in English and Portuguese is required.
Desirable Attributes:
- Experience in technical or subscription account management.
- Account management, and client relationship experience in energy related industry, subscription sales Account Management and Customer Success.
- Experience with Salesforce or other CRM system.
- Previous professional exposure to energy economics, power markets and power networks
What we offer
- The opportunity to substantially influence major decisions in the energy sector.
- Direct engagement with clients through Aurora conferences, workshops and webinars.
- The opportunity to grow into a publicly visible industry expert.
- The chance to work on multiple deals and develop key commercial and sales skills.
- Hybrid working
- A fun, informal and international work culture.
- A competitive salary package.
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
Aurora is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Only applications with a resume in English will be considered.
Only applications with a resume in English will be considered.
About
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
Skills Required
- 1-2 years of experience, preferably in commercial roles or commercial-related work.
- Fluency in English and Portuguese.
- Proven track record of managing a portfolio.
- Demonstrated commercial acumen and strong commercial mindset with sales/account management experience.
- Ability to communicate and collaborate effectively with senior stakeholders; excellent written and verbal communication skills.
- Calm, adaptable, highly organised, persistent, and diligent under pressure.
- Proven success working in team-oriented environments.
- Based in Sao Paulo (role is office-based/hybrid) and able to work full-time.
- Resume/application must be submitted in English.
- Experience in technical or subscription account management.
- Account management or client relationship experience in the energy industry; subscription sales or customer success.
- Experience with Salesforce or other CRM systems.
- Previous exposure to energy economics, power markets, or power networks.
Aurora Energy Research Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aurora Energy Research and has not been reviewed or approved by Aurora Energy Research.
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Healthcare Strength — Healthcare in certain offices is described as comprehensive, including core medical coverage with vision and dental. Feedback suggests supportive health resources are accessible alongside standard coverage.
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Leave & Time Off Breadth — Time off is portrayed as generous in some locations, with standard PTO supplemented by additional company-wide holidays. Parental leave policies are also described as robust in certain markets.
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Wellbeing & Lifestyle Benefits — Wellbeing support is highlighted through a 24/7 assistance programme and locally tailored perk platforms. Feedback suggests these offerings complement core benefits and support everyday needs.
Aurora Energy Research Insights
What's It Like to Work at Aurora Energy Research?
Aurora Energy Research Culture & Values
Aurora Energy Research Career Growth & Development
What's the Work-Life Balance Like at Aurora Energy Research?
Aurora Energy Research Leadership & Management
Aurora Energy Research Company Growth, Stability & Outlook
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The Company
What We Do
From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of over 350 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities. We are active in Europe, APAC and the US, working with world-leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.
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