Account Management Operations Associate

Reposted 2 Days Ago
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Pasig, Eastern Manila District, National Capital Region
In-Office
Junior
Healthtech • Software
The Role
The Associate supports account management operations, coordinates webinars, supervises membership assistants, improves workflows, and maintains reporting dashboards.
Summary Generated by Built In

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

Responsibilities

  • Operational Support for Account Management Team: Own execution of account operations such as managing lifestyle discount partners and life insurance partners.

  • Wellness Webinar Operations: Plan and spearhead ad hoc and quarterly wellness webinars for our members.

  • Membership Operations: Supervise Membership Assistants to ensure accurate and timely printing/distribution of cards. Track inventory and supply management, ensuring zero stock outs or fulfillment delays.

  • Process Ownership: Design, document, and improve workflows for AM Ops (partner coordination, event logistics, inventory).

  • Reporting & Data Tracking: Maintain dashboards on card distribution, webinar attendance, and partner utilization. Provide weekly reports to AM Leads that tie into renewal drivers.

  • Stakeholder Coordination: Serve as point person between AMs and Membership Assistants, vendors, and internal functions (Marketing, Finance, Product).

Qualifications

  • 1–2 years in operations, project management, or client services preferred. Graduate of either degrees: Psychology, Communications, Information Technology, and Business Administration.

  • Strong organizational skills, attention to detail, and ability to manage multiple workflows.

  • Proficiency in using spreadsheets and dashboards for reporting.

  • Self-starter with ownership mindset; proactive in suggesting improvements.

  • Strong communication and coordination skills across teams.

  • Collaborative team player with adaptability in a fast-paced environment.

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.

Top Skills

Dashboards
Spreadsheets
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The Company
HQ: Metro Manila, Metro Manila
53 Employees

What We Do

Hive Health is on a mission to provide hassle-free HMO for small-medium enterprises (SMEs) and startups in the Philippines.

We offer comprehensive, hassle-free HMO plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SME at a time.

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