Account Management, McDonald's

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As an Account Manager at Coates, you will play a key role in managing client relationships, ensuring seamless project execution, and driving account growth. Acting as the primary liaison between clients and internal teams, you will oversee project delivery, align business objectives, and identify opportunities for expansion. Your ability to anticipate client needs, solve challenges, and optimize processes will be critical to maintaining Coates’ reputation for excellence.

Key Responsibilities:

• Client Management & Strategic Growth:
• Build and maintain strong client relationships, acting as a trusted advisor.
• Lead client meetings, including strategic quarterly business reviews, presenting performance updates and business opportunities.
• Understand client business goals, industry trends, and Coates' solutions to drive retention and expansion.
• Manage contracts, change orders, and financial processes to align business priorities with client needs.
• Project & Delivery Execution
• Oversee the successful execution of client projects, ensuring on-time, on-budget, and high-quality delivery.
• Work cross-functionally with internal teams (Deployment, Software, Hardware, Finance, and Supply Chain) to coordinate resources and execution.
• Proactively identify and mitigate risks, optimizing processes to improve project outcomes.
• Implement governance structures for clear accountability and smooth project delivery.
• Financial & Business Growth
• Drive revenue growth by identifying upsell and expansion opportunities within existing accounts.
• Ensure accurate forecasting, demand planning, and financial tracking for long-term success.
• Partner with finance teams to maintain profitability and align financial planning with operational goals.

Qualifications & Experience:

• 3+ years of experience in account management, client services, or project delivery (preferably in tech, SaaS, or deployment services).
• Strong ability to manage complex projects and align multiple stakeholders.
• Excellent communication, problem-solving, and strategic thinking skills.
• Experience with project management and collaboration tools (Excel, PowerPoint, Asana, Jira, SmartSheet, etc.).
• Ability to balance client expectations with business objectives in a fast-paced environment.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).