Account Management Intern - (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our strong culture and non-vanilla personality. 

💪 A Talent House. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts…

YOUR MISSION

Join Glovo’s Q-Commerce team as an Account Management Intern and take a hands-on role in supporting and growing our portfolio of specialties shop partners. Quick commerce is redefining how people shop – offering instant access to anything from your favourite local bakery to premium florists, right at your doorstep. In this internship, you’ll work at the intersection of operations, relationship management, and commercial strategy, gaining exposure to one of the most dynamic areas in retail. If you're proactive, people-oriented, and eager to learn by doing, we’d love to meet you.

THE JOURNEY

• Support the onboarding of new specialty partners by ensuring they have all the tools, training, and materials to succeed on our platform.
• Maintain up-to-date partner information and support day-to-day operations across key accounts.
• Build strong, positive relationships with partners by understanding their needs and ensuring a great experience on Glovo.
• Collect feedback from partners and collaborate cross-functionally to drive improvements in tools, processes, and partner experience.
  Track key performance metrics to monitor partner success and support decision-making.
• Be responsible for partners’ business performance, analyze their main KPIs and ensure growth MoM, YoY.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers. 
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• Proficient in Google Sheets  / MS Excel and comfortable managing data to extract insights.
• Great attention to detail, with a hands-on attitude and a strong sense of ownership.
• Solid written and spoken English communication skills
• Team player with a proactive and problem-solving mindset

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!