We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Account Executive (AE) is the primary relationship manager for a portfolio of mid‑market and coalition employer pharmacy benefit manager clients. The AE owns client relationships, renewals, financial performance, and ongoing service delivery within established pharmacy benefit manager frameworks, working in close conjunction with a Managing Director.
This role is intended for experienced healthcare professionals who are new to full account ownership. The AE is accountable for execution and outcomes, with active guidance, review, and escalation support from the Managing Director as account responsibility and complexity increase.
Key Responsibilities
Client Management
- Serve as the primary relationship owner for assigned mid‑market and coalition pharmacy benefit manager clients
- Lead client communication, issue resolution, and ongoing engagement with executive-level judgment
- Build trusted relationships with benefits, HR, finance, and operational stakeholders
- Orchestrate cross‑functional delivery across clinical, operations, product, analytics, finance, and implementation teams
- Partner with the Managing Director on strategy, prioritization, and complex client situations
Renewals, Retention & Growth
- Own renewal planning and execution for assigned accounts within standard pricing and guarantee frameworks
- Prepare and deliver renewal materials, financial summaries, and client presentations
- Proactively identify opportunities to enhance client value and address emerging needs
- Maintain accountability for satisfaction, retention, and revenue performance, with Managing Director oversight and a disciplined, client-first approach
Financial Ownership
- Manage account financial performance, including trend analysis, guarantees, and key pricing drivers
- Translate financial and pharmacy benefit manager concepts into clear, client‑ready insights
- Partner with underwriting and finance on renewal modeling and scenario analysis
- Review non‑standard, higher‑risk, or sensitive financial decisions with the Managing Director
Data, Analytics & Tools
- Use analytics platforms and AI‑enabled tools to monitor performance, identify risks or opportunities, and generate actionable client insights
- Ensure accurate, timely reporting and client deliverables
- Improve account effectiveness through disciplined use of tools, automation, and standard processes
Market Awareness
- Maintain working knowledge of pharmacy benefit manager, managed care, and healthcare market developments
- Apply regulatory, clinical, and market insights to client discussions and renewal planning
Client Segment & Scope
AE‑owned accounts typically include mid‑market employers and coalition clients with:
- Standard or moderately complex benefit designs
- Moderate financial and operational complexity
- Limited regulatory, labor, or governance requirements
The Managing Director provides ongoing direction, review, and escalation support as account risk or complexity increases.
Success Measures
- High levels of client satisfaction and retention
- Effective execution of renewals and account deliverables through prioritization, follow-through and sound judgement
- Sound financial management and decision making, informed by data and analytics
- Clear, professional client communication supported by timely, insight‑driven materials
- Strong partnership with the Managing Director and internal teams
Location & Travel
- Remote within the U.S. or based in a CVS Health office
- Up to 30–40% travel, including occasional overnight travel
Required Qualifications
- 5+ years of experience in healthcare, sales, or account management
- Client‑facing experience with employer or coalition accounts
- Experience managing renewals, financial discussions, and client deliverables
- Strong analytical, organizational, and communication skills, including the ability to leverage data and AI‑enabled tools for decision making
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Valid driver’s license
Preferred Qualifications
- Experience managing mid‑market or coalition pharmacy benefit management clients
- Prior ownership of renewals or request for proposal (RFP) responses
- Comfort with analytics tools and dashboards
- Experience working across complex, matrixed organizations
Education
- Bachelor’s degree or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,400.00 - $151,898.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in healthcare, sales, or account management
- Client-facing experience with employer or coalition accounts
- Experience managing renewals, financial discussions, and client deliverables
- Strong analytical, organizational, and communication skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Valid driver's license
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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