Account Executive

Reposted 14 Hours Ago
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Santiago, Metropolitana de Santiago, CHL
In-Office
Mid level
Mobile • Software
We help create meaningful, timely and effortless interactions between companies and their customers.
The Role
The Key Account Executive identifies business opportunities, sells products/services to key clients, manages client relationships, and mentors the sales team. Responsibilities include developing proposals, negotiating contracts, and coordinating with service delivery teams.
Summary Generated by Built In

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.


As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.


We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.


If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Key Account Executive is an individual contributor role in regional structure with direct reporting line towards Chapter Lead. 

 

The main goal for this role is to identify business opportunities with current leads/clients and prospective new key clients and to sell the Infobip’s product/service offering to its High-touch clients (Tier 1 (A, Ar) in the region) in the designated area and to proactively recommend solutions to our clients.  

 

In addition to the actual sales activities, Key Account Executive is usually one of the most experienced sales representatives, so it is expected of him/her to share his/her knowledge with the rest of the team members, mentor newly recruited sales team members, answer technical and procedural questions for less experienced team members.  

Main Responsibilities: 

Sells a subset of product or services directly or via partners to a customer's base (provided target account list) in designated geographical territory (Tier 1 (A, Ar) in region), 
Support end-to-end client relationship for the first 12 rolling months (including NRR, cross-sell, upsell & acquisitions). 
Maintain a mature approach to account acquisitions for the duration of first 12 months following the service acquisition. 
Develop solution proposals encompassing all aspects of the application.  
Manage sales through forecasting, account resource allocation, account strategy, and planning, while expanding touch points and footprint in key accounts. 
Work closely with the CSE to develop proper account planning and customer journey mapping, to increase the value of our offering and grow each partnership/account.  
Negotiate pricing and contractual agreement to close the sale. 
Build and maintain strong client relationships, and serve as a trusted partner to your clients maintain account health  
Coordinate with service delivery teams for deployment and ongoing delivery of our cutting-edge product suite 
As a Leading contributor individually and as a team member, provide direction and mentoring to others.  
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 

Success Metrics:

Achievement of numeric sales quotas (% of accomplishment in the set quarterly/annual numeric KPIs; CRM data)  
Sales ROI (4x return of GP on annual cost to company with minimum of 6 new Tier 1 logos per year) 
Approaching target customers (# of related products promoted to every target customer; % target customer identified who need related products; # of converted target leads into opportunities in a quarter; identified # of target customers in a country) 
Generation of new opportunities and business development (Generation of inflow of (EUR) in pipeline, % of correct vs. errors in sales forecasts, new customer sale cycle time) 
Reporting efficiency through timely and accurate update (clean CRM data)  
Building relationships and networks (effective collaboration with customers/partners/internal departments, # sales meetings per year; providing help and support during events organization; timely follow-ups (meeting minutes) in CRM)  
Knowledge development and sharing (Number of successful trainings on the sales related topics organized) 
Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

#LI-RA1

Skills Required

  • Experienced in sales and account management
  • Strong negotiation skills
  • Ability to develop solution proposals
  • Experience with CRM software
  • Mentoring experience

Infobip Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.

  • Fair & Transparent Compensation Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
  • Equity Value & Accessibility Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
  • Leave & Time Off Breadth Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.

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The Company
HQ: London
3,100 Employees
Year Founded: 2006

What We Do

HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.

Why Work With Us

We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.

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