As an Account Executive, you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager. Quick wits, problem solving and a “team first” mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.
Think you are up for it? Apply now and join us as #OneLalamove!
The recruitment process will be carried out in English, and only shortlisted candidates will be notified.
What you’ll do
Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
Ensure timely and successful delivery of solutions aligned with client needs and objectives
Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
Negotiate contracts and close agreements to maximize profits
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Proactively develop new business with existing clients and identify areas for improvement
Forecast and track key account metrics to inform strategic decision-making and drive business growth
Assist with challenging client requests or issue escalations as needed
Planning, executing and evaluating retention program
What we seek
Leadership skill to deal with a large and diverse Lalamove community
Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
Ability to stand firm with integrity when deciding for the company in every situation
Data-driven to identify leverages and make decisions for the business in every situation
Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework
What you’ll need
BA/BS degree in Business Administration or relevant field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Skilled in data analytics tools and reporting
Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)
Skills Required
- BA/BS degree in Business Administration or relevant field
- Proven work experience as an Account Manager or relevant role
- Skilled in data analytics tools and reporting
- Solid experience with CRM software and MS Office
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
Lalamove Insights
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
