Account Executive

A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision:
to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission:
To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values we live by:

• Be Customer Obsessed - “Focus on the customer and all else will follow.”

• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”

• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”

• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”

• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”

• It's All About People - “Be a Team player, together we are stronger.”

About Snoonu

Snoonu is Qatar’s leading platform for seamless delivery and e-commerce, committed to transforming the way people experience digital services. We aim to delight our users with efficient, user-friendly products that simplify their lives. Our growing team is passionate, innovative, and focused on delivering an unparalleled user experience.

We are looking for a talented UX Writer to join our team in Doha. This role is vital to creating engaging, localized, and user-friendly content for our platform. Your words will shape the way users interact with Snoonu, driving clarity, trust, and delight across every touchpoint.

Job Overview:
The Account Executive is responsible for managing relationships with restaurant and cafe partners, ensuring their success and satisfaction. They act as business consultants, driving growth through strategic initiatives, effective communication, and leveraging Snoonu’s marketing and operational tools.

(Some of) What you will be doing:

• Account Management:
  - Act as a liaison between Snoonu and its partners.
  - Ensure partners receive the best offers and promotions.
  - Convert brands to Snoonu Delivery and encourage the use of last-mile services.
• Data and Documentation:
  - Update documents and share accurate data.
  - Perform data analysis and create presentations.
  - Ensure financial updates and necessary documentation are provided to finance.
• Sales and Revenue Generation:
  - Sell non-commission revenue services.
  - Promote marketing tools and studio services.
  - Design and execute campaigns based on market trends.
• Relationship Building:
  - Build and maintain strong relationships with decision-makers.
  - Organize and participate in partner meetings, lunches, and events.
  - Represent Snoonu in official channels and at events.
• Partner Education:
  - Educate partners on operations, escalation matrices, and business impact.
  - Ensure partners understand takeaway, drive-through, and other relevant processes.
  - Facilitate training sessions and provide relevant materials to minimize cancellations.
• Negotiation and Communication:
  - Negotiate and convince partners effectively and respectfully.
  - Communicate with all stakeholders and maintain a professional demeanor.
  - Use WhatsApp Business for work communication, with automated replies after hours.
• Tracking and Reporting:
  - Track and report on partner performance and campaigns.
  - Secure work data and prepare for fluctuations in orders.
  - Provide regular updates to the Head of Partnership.
• Market Understanding:
  - Stay informed about market trends and competitor activities.
  - Utilize market knowledge to provide valuable insights to partners.
  - Initiate projects and suggest improvements from a partner’s perspective.
• Team Collaboration:
  - Work closely with the operations team to resolve partner issues.
  - Collaborate with the finance team to ensure smooth financial operations.
  - Share knowledge and techniques with the team.
• Additional Expectations:
  - Attend company events and dinners.
  - Handle cancellations and refund disputes.
  - Organize and prepare for leave, including handover of work phone and contacts.
  - Block calendars ahead of time for vacations and notify partners of absences.

Attitude matters most but do you have any of these?
- Strong business acumen and knowledge.
- Excellent negotiation and communication skills.
- Ability to build and maintain relationships with key stakeholders.
- Proficiency in data analysis and presentation.
- Understanding of marketing trends and campaign design.
- Team player with a go-getter attitude.

House Rules:
- Be respectful and professional in all interactions.
- Always be presentable and organized.
- Actively seek opportunities and campaigns with key partners.
- Participate actively in all promotional and other campaigns.
- Ensure smooth communication and operations between merchants and Snoonu.