Account Executive

This is an IN-OFFICE role located at: 100 Throckmorton St., Ft. Worth, TX 76102

WHO YOU ARE:

Are you a self-starter? Do you thrive in a fast-paced environment? Are you resourceful? Do you enjoy finding solutions to solve problems for people?

ABOUT US:

iATS Payments by Deluxe (https://home.iatspayments.com/) was founded 20 years ago with the goal of helping nonprofits raise money simply and easily. Since then, it's fair to say we've become a leader in our field. We are proud to deliver secure, effortless payment solutions to 14,000 nonprofits - processing billions of dollars every year. We serve those who make our world a better place and believe in the power of nonprofits to change the world. We want to see our clients succeed, by providing the reliable payment processing they need to accelerate their mission and help enact positive change.

Follow us on LinkedIn: https://www.linkedin.com/company/iats-payments/posts/?feedView=all) 

RESPONSIBILITIES:

As an Account Executive for iATS you assist our customers in the nonprofit sector. You will gain knowledge to assist in various inquiries from the application process, account maintenance, troubleshooting, onboarding, report reconciliation, partner residual payouts, settlement of merchant funds, and more. The Account Executive provides specialized support for our diverse portfolio of nonprofit clients, external ISV (Integrated Software Vendor) partners, internal Sales Representatives, and other high-profile internal and external customers. YOU are an ESSENTIAL part of the Operations Team, in supporting the critical functions for VIP partners and clients.

• Ensure we are providing the highest levels of "white glove" customer service that we have become known for

• Responsible for new account onboarding, such as send/acquire new client applications, coordinate with various merchant acquirers on account setups, application statuses, deliver welcome email/documentation to new clients and/or sales partners, and update Salesforce

• Perform phone, webinar, and/or onsite training for newly acquired clients and/or sales partners on processing tools and reporting

• Provide phone and email support for high-profile clients and/or sales partners

• Analyze, research, and resolve account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests

• Responsible for initiating maintenance requests and ensuring account changes are completed to specification

BASIC QUALIFICATIONS:

• Education and Experience: Bachelor's Degree in related field AND 2 years of relevant experience; OR HS/GED AND 6 years relevant experience

• 3-4 years of experience in a customer service

• Functional knowledge of Microsoft Outlook, Word, and Excel

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:(but not required)

• Education and Experience: Bachelor's Degree AND 2 years relevant experience

• Bankcard industry experience

• Salesforce experience

• A passion for, or experience with, the nonprofit sector

• Exudes a “customer first” attitude that is focused on achieving outstanding customer experience for both clients and sales partners

• Ability to develop a strong rapport with internal and external partners

• Strong presentation skills with an ability to present complex information in a clear and concise manner

• Maintain an above average knowledge of First American, iATS Payments, and third-party acquirer workflow, policies, procedures, and systems

• Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization

• Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations

• Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision

• Ability to work independently in a multi-task environment, as well as part of a team

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].