Account Executive
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
An Account Executive is responsible for managing and growing relationships with existing customers while identifying and developing new business opportunities. This role involves understanding client needs, presenting solutions, negotiating contracts, and ensuring customer satisfaction to drive revenue growth and long-term partnerships.This is an exceptional opportunity for an ambitious individual to embark on a career as an account executive with a globally recognized organization at the forefront of industry transformation.
What You’ll Do
- Cultivate and maintain strong client relationships, serving as the primary point of contact for payment-related inquiries and account concerns.
- Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
- Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances.
- Resolve payment disputes by collaborating with finance, sales, and customer support teams.
- Track and analyze customer payment behaviors to identify trends and mitigate financial risks.
- Maintain accurate records of collection activities to ensure compliance with regulations.
- Negotiate payment solutions, including settlements, discounts, or extended terms.
- Support internal teams by providing insights and recommendations to enhance processes.
- Perform additional duties as required to meet business needs.
What You’ll Bring
- Associate's or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
- Experience in a customer-facing role, preferably in account management or account executive.
- Strong communication and negotiation skills with the ability to build rapport across markets.
- Self-motivated and results-driven, capable of working independently to meet deadlines.
- Proficiency in Microsoft Office Suite and CRM systems.
- Fluency in both English and Spanish is required; additional language proficiency is a plus.
Required Skills and Abilities
- Strong problem-solving and analytical skills.
- Attention to detail, accuracy, and organizational skills.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Willingness to learn and follow established procedures.
- Ability to work collaboratively as part of a team.
- Excellent customer service skills.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Skills Required
- Associate's or Bachelor's degree in Business Administration, Finance, or related field (or equivalent experience)
- Experience in a customer-facing role (preferably account management or account executive)
- Fluency in both English and Spanish
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Strong communication and negotiation skills
- Strong problem-solving and analytical skills
- Attention to detail, accuracy, and organizational skills
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Excellent customer service skills and ability to work collaboratively
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
