Account Executive III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Account Executive III

Location: Georgia (virtual)

Position Summary & Key Areas of Responsibility

The Account Executive III will oversee a number of customers/merchants, with a primary focus on customer retention and program expansion, to drive significant top-line revenue contributions and program profitability. This role requires a proactive, high-energy, and independently driven individual.

The Account Executive will play an active role in ensuring the highest levels of client satisfaction are delivered by NCR Atleos while consistently driving revenue for the company. Our customers need to be absolutely delighted to do business with NCR Atleos. The successful candidate will work cross-organizationally to effectively oversee the day-to-day management of client relationships, implementation efforts, and product management activities. Periodic travel to client locations and NCR Atleos offices will be required to conduct business in person.

This is a sales and account management role; the ideal candidate should possess experience in direct sales and relationship management. The individual will be responsible to deliver against the growth and expansion strategy of NCR Atleos' Retail and Financial ATM Services programs.

Key Areas of Responsibility:

• Oversee a portfolio of customers/merchants, focusing on customer retention and program expansion.
• Drive significant top-line revenue contributions and program profitability.
• Ensure the highest levels of client satisfaction are delivered by NCR Atleos.
• Work cross-organizationally to manage client relationships, implementation efforts, and product management activities.
• Conduct business in person at client locations and NCR Atleos offices as required.
• Execute effective sales strategies, marketing collateral, and best practices that will turn prospects into loyal clients and raving fans.
• Manage and “build-out” the customer relationship both at the stakeholder and executive level.
• Introduce new features and product opportunities to deliver against new business growth targets with new and existing clients.
• Assist in formulating marketing strategies and providing tactical solutions to achieve customer objectives
• Conduct presentations and periodic client business reviews
• Collaborate cross-organizationally to drive program successes and issue resolution to deliver a best in class customer experience.
• Provide industry insights and category consultation to clients as requested and needed

Competencies:

• Relationship Building (Urgency, Trust, follow through): Developing
• Organizational Skills: Intermediate
• Independence (Oversight Needed): Beginner
• Foundational Knowledge (Products, Capabilities, Value Prop): Beginner
• Operational Knowledge: Beginner
• Organizational Engagement (Process Discipline): Developing
• Thought Leadership (Conceptual, Creative, Solution-Oriented, Outcome Driven): Developing
• Problem Solving (Perseverance): Intermediate
• Executive Presence (Presentation & Delivery): Beginner
• Communication (Written/Oral): Intermediate
• Contract Knowledge/Negotiation Skills: Beginner

Additional skills:

• Sales Proficiency: Deep understanding of sales techniques, ability to navigate the sales cycle, and expertise in negotiating and closing deals.
• Client Relationship Management: Active listening, empathy, and the ability to understand and address client concerns effectively.
• Analytical Thinking: Ability to analyze data and trends to make informed decisions and recommendations.
• Strategic Planning: Skills in developing and implementing strategic plans to achieve business objectives.
• Time Management: Excellent organizational and time-management skills to handle multiple accounts and tasks efficiently.
• Proficiency in CRM Software: Familiarity with CRM tools like Salesforce, HubSpot, or Microsoft Dynamics.
• Adaptability: Ability to adapt to changing market conditions and client needs.
• Technical Proficiency: Basic understanding of relevant technologies and software used in the industry.

Basic Qualifications:

• Bachelor’s degree or equivalent work experience.
• 5 years of experience in account management or a related role, preferably within the ATM, banking, or financial services technology sector.
• Strong abilities with Microsoft Office, including Excel, PowerPoint, and Outlook
• Proven track record of driving revenue and ensuring client satisfaction.
• Strong organizational and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Preferred Qualifications

• Prior experience in the ATM / ITM, banking, or financial services technology sector

#LI-AR1

#LI-REMOTE

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.