Account Executive, Digital Operations

his position provides ongoing campaign support for assigned clients within the Inmar Digital Promotions business by performing duties of a routine and recurring nature related to Load to Card programs. Duties may include data entry, preparing weekly, monthly and end of campaign reporting.
This is a hybrid role and requires the associate to be in the office at least 3 days a week in our Corporate Headquarters in downtown Winston Salem, NC.

Major Responsibilities/Essential Functions:

(35%) Supports Ops team and assigned clients to launch Digital campaigns and ensure integrity of digital offer database by:

• answering questions related to Inmar digital promotion products
• managing assigned client accounts on a day-to-day basis
• creating digital campaigns for assigned clients
• helping clients understand the requirements for a complete digital campaign insertion order and asset package; reviewing delivered assets and insertion orders for completion
• delivering complete orders to the Digital Operations team, communicating program details and supporting client approvals and troubleshooting, as needed
• performing data entry and database management duties as needed to maintain the accuracy of client campaigns and related reporting
• working closely with manager and other team members, performs special projects as required to maintain assigned accounts (for example. Data collection projects, research projects).

(35%) Performs daily and weekly analysis of reporting for active client offers by:

• researching inconsistencies or client questions related to reporting
• examining issues with promotion setups
• processing optimization requests from clients
• preparing supplemental reporting, as requested

(20%) Serves as Client Support Representative to assigned accounts on Digital campaigns by:

• taking the lead on communications with the client related to Digital programs
• providing additional support to assigned accounts as requested

(10%) With the guidance of department manager, account managers, operations and/or Sales associates, assist with department/ company-wide initiatives relating to Digital Promotions by:

• assisting in the development, implementation, and maintenance of quality assurance procedures

Minimum Requirements:

• High School Diploma required. Bachelor’s degree preferred OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
• Intermediate knowledge of Google Suite, Microsoft Office Excel, Word, and PowerPoint
• Working knowledge of Salesforce.com a plus
• Two or more years of client facing experience or equivalent experience and training that provide the required knowledge, skills, and abilities needed to complete the job responsibilities
• Ability to meet deadlines and manage multiple day-to-day tasks and ongoing projects by effectively prioritizing
• Demonstrated ability to communicate effectively, professionally, and with tact and discretion

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
• Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

An Equal Opportunity/Affirmative Action Employer

#LI-BA1

We are an Equal Opportunity Employer, including disability/vets.