Account Director

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions

A Day in the Life of the Account Director, Professional Services:

• Oversee delivery on all our engagements, whilst supporting the Sales function, to a base of world-wide customers. This includes extensive customer engagement work covering pre-sales, onboarding of new customers, overseeing implementation projects, post go-live care and collaboration with product support team etc. The team also has to undertake activities to support successful system adoption by our customers;
• Define clear vision, organize tasks, identify outcomes and assign resources;
• Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS;
• Closely collaborate with Customer Success teams on monitoring and facilitating the customer’s adoption of PROS solution features and functionality, making it possible for the solution to be well adopted and to bring the required value;
• Maintain working knowledge of each of the PROS B2B product and service offerings;
• Drive optimal performance from team members, including coaching and mentoring as required;
• Grow services’ revenues from our steady-state customers through the undertaking of training, best practice consulting and system health-checks;
• Understands key performance indicators, both operational and financial;
• Collaborating with peers on the Customer Success and Professional Services leadership teams to drive PROS overall performance and excellence.

Required Qualifications – About you:

We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors:

• 10+ years of relevant software/SaaS professional services leadership experience;

• Proven experience with implementing enterprise solutions within a SaaS environment;
• A Bachelor’s in computer science, engineering, math, or revenue management (or similar field of study) is required. A Master’s in business administration is preferred;
• Manage down, around and up with the same enthusiasm and without playing politics;
• Well organized and confident to work independently but will be a strong team player;
• Process oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations;
• Self-starter and a problem-solver whilst being resourceful and pragmatic
• Willing to and enjoy travel up to 35-40% of the time (both domestic and international).

• Large account management experience;
• Growth stage understanding;
• Strong presentation/demonstration skills;
• Ability to manage high volume activates with varying priorities;
• Focus on expanding our solution footprint and business with existing customers;
• Acts to surpass post-sales goals;
• Takes action to lead the team to greater success.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.