Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

As Director, Account Management, you will play a key role in the German market and in our sales organization by further expanding our success in the local markets. In this role, you will be responsible for the entire relationship with our customers.
Role
• You will be responsible for further develop our success within the cooperative banks organization by developing the relationship and sell the wide range of products and services provided by Mastercard
• You are expected to develop, implement, and own the customer strategy that would enhance customer profitability, competitive leverage and deliver on the targeted business goals
• Your primary focus will be to develop, accelerate and grow the partnership with our customers
• Identify new Business opportunities in the cooperative banks organization to focus on the corporate agenda. Push digitization with the cooperative banks organization in Germany. Optimize existing Business & Bundle our full repertoire of Products, Services & Assets to the client needs.
• You are expected to build, manage and develop the business relationship with the entire organization of the customer You will continue to develop success within the Cooperative Financial Group organization, further build on existing relationships and sell Mastercard's wide range of products and services
Accountabilities
• Support the annual and long-term planning cycle / process
• Contribute to the development and where appropriate own customer growth strategies that proactively develop their payment business.
• Successfully manage existing budgets and the financial performance to achieve all set targets.
• Act as the primary point of contact between Mastercard and the customer by ensuring strategic alignment and maximum mutual success in achieving goals and objectives.
• Monitor and ensure the highest level of customer satisfaction
Experience, skills and education
• Proven success in customer/sales roles, with specific and demonstrable experience in sales/negotiations/contract management
• Proven experience in revenue management and profit and loss accounting
• Strong analytical and diagnostic skills
• Excellent interpersonal communication skills
• High self-motivation and proactivity
• Expertise in the commercial card solutions industry
• Experience in identifying strategic opportunities and managing multiple stakeholder projects
• Experience in banking and/or payments, ideally within the Cooperative Financial Group.
• Native German language is a mandatory requirement

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.