The Role
Manages client accounts and project delivery across creative, production, experiential, digital, social, events, and communications programs. Acts as the primary client contact, develops briefs, oversees schedules, budgets, revenue, change orders, and deliverables, and leads account managers and coordinators. Builds client relationships, identifies growth opportunities, coordinates cross-functional teams and suppliers, ensures quality and process compliance, and supports project debriefs and case studies. Requires international travel of up to two weeks at a time.
Summary Generated by Built In
The Account Director is responsible for managing the day-to-day business across client projects. This includes acting as the client’s trusted partner and point of contact for all new project briefs. The Account Director also converts briefs from Proposal to WIP while managing a project team, with the support of Imagination’s creative and production leads.
Key Responsibilities
Client:
- Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
- Provide highly responsive client service ensuring very high levels of client satisfaction
- Manages reverse brief process with clients
- Propose new initiatives that help sustain and develop the account
- Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
- Constantly looks for opportunities to grow their clients business
- Build relationships with your clients key external agencies
- Manages client project debrief process
- Will play either Client Lead or Project Lead on all projects
- Oversee a team of account managers and coordinators, providing them guidance and checking quality of work
Creative / Project:
- Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities
- Design, understand and manage the scope and its deliverables lists
- Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
- Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately
- Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
- Own agenda, meetings, client calls
- Work with Resource Management to manage client workload (current and forecast)
- Works closely with the specialized Production Leads in the delivery of projects
- Oversee budgets, change orders, and fee
- Understand burn reports
- Manages internal project debriefs
- Manages the case study production process to ensure your clients projects are added to our case study library
Financial / Commercial:
- Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
- Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
- Work closely with your Client Service, Director in the growth and development of your clients
- Ensures Team process compliance (creative, financial & system)
- Accountable for timely reconciliation and client communication
Skills, Knowledge and Expertise
- 10 + years experience working in an agency environment
- Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
- The ability to work on and manage multiple projects concurrently
- Excellent presentation, communication and client liaison skills
- Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
- Team player, must be flexible, inclusive, positive and helpful
- Excellent attention to detail
- Leads by behavior and attitude, not through position or tenure
- Thinks strategically – knowledge of Imagination and Client practices
- Inspires creativity and innovation – imagines creative solutions
- Drives results – achieves high levels of customer satisfaction
- Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
- A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
- Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
- Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
- Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
- Flexibility and adaptability, able to adjust to changing client needs and market conditions
- Strong organizational skills, able to manage project timelines, budgets, and resources effectively
- Ability to work weekends and holidays on occasion as required by client workload
- Must be able to travel internationally for up to two weeks at a time.
Benefits
What we can offer you:
- Work with a state-of-the-art product and deliver it to exciting and innovative brands
- Learning and development opportunities that contribute to professional growth
- A fun, engaging work culture
- Be part of a mission-driven team that values agility, integrity, and excellence
- Opportunity to contribute to large-scale, high-impact projects from day one
Benefits and perks offered:
- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits
Skills Required
- 10+ years of experience working in an agency environment
- Experience across events, experiential activations, exhibition design, digital, social media, screen content production, and marketing communications programs
- Ability to manage multiple projects concurrently
- Excellent presentation, communication, client liaison, verbal, and written communication skills
- Strong leadership skills and ability to motivate account and cross-functional teams
- Strong relationship-building and client management skills
- Exceptional problem-solving skills
- Strong organizational skills for managing project timelines, budgets, and resources
- Strategic thinking and ability to develop client and account growth opportunities
- Ability to work weekends and holidays occasionally as required by client workload
- Ability to travel internationally for up to two weeks at a time
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The Company
What We Do
Imagination is an Experience Design Company headquartered in London, with 13 studios worldwide. Founded over 50 years ago on a principle of Independent Creativity - we bring together diverse groups of strategic, creative and practical people to find creative and inspired answers to client challenges. We remain independent to this day. We have earned a reputation for consistently challenging and changing the status quo, through our core offers of Consulting, Destinations, Content and Live. Imagination’s clients include LG, Ford, IKEA, LVMH, Samsung, Jaguar Land Rover, HSBC, Major League Baseball, 3M, Turkish Airlines, Shell and Telstra. Imagination was awarded silver at Campaign’s Global Brand Experience Agency of the Year Awards 2022, ranked 38 in Newsweek’s UK Top 100 Most Loved Workplaces 2022 and won the Grand Prix award at Campaign Tech Awards for their recent work with Visa Masters of Movement
