Account Director - US

Senior Account Director - US

Location: Hybrid based in Dallas

Will you be our Senior Account Director?

Join the CellPoint Digital Community

Named Top Fintech of 2022 by CIOReview

• Moving billions of $ through our platform, millions of requests daily all year round

• Building next generation Payment Orchestration Platform on GCP
• Global enterprise customers
• Global high-performance team with a client-first can-do attitude

Overview

CellPoint Digital is on a mission to make payments a strategic advantage for businesses.

We are the inventor and global leader in payment orchestration, with innovative solutions that help clients like Virgin Atlantic, Southwest Airlines and Emirates take the right payment, at the right time, from customers in every local market – all in real-time to optimize their payment revenue.  We simplify the complexity of 28+ card schemes (think MasterCard, Visa, American Express), 168+ alternative payment methods (think ApplePay, PayPal, Alipay), and 220+ processors (think Worldpay, Elavon, Union Pay) with a platform that combines the best of them all with intelligent routing that drives dramatic success and revenue savings for our clients.

We are a rapidly growing company driven by a talented team with diverse experiences and unique insights. Our community stretches across the globe with offices in Copenhagen, Dallas, Dubai, London, Miami, Pune, and Singapore and remote-based colleagues everywhere in between.  

Our team thrives on challenges, pushing boundaries, and achieving remarkable results. We embrace a spirit of resilience and adaptability, navigating the ever-changing global landscape. As one team we get the job done, and we recognize, celebrate, and reward commitment to the mission.

We specialize in orchestrating complex mission-critical payment scenarios for large enterprises globally. We regard ourselves as specialists in high-volume transactional systems using a strong theoretical foundation in distributed systems.

Senior Account Director - US

We are seeking a highly skilled and motivated individual to join our Airline team as Account Manager. In this position, you will be responsible for overseeing the successful execution of client programs and maintaining and expanding strong relationships with key accounts. 

You will serve as a strategic partner to our airline clients, ensuring their satisfaction and driving the achievement of their business objectives. 

This role requires a unique blend of customer satisfaction, account management skills, and excellent communication abilities.

How You Will Make an Impact:

• Account Management:
  • Act as the primary point of contact for key accounts, fostering strong relationships and understanding their needs and goals.
  • Identify opportunities for account growth and expansion, working closely with the sales team to drive revenue generation.
  • Develop account strategies and collaborate with clients to align program objectives with their business objectives.
  • Conduct regular account reviews and present performance reports to clients, highlighting achievements and identifying areas for improvement.
  • Collaborate with cross-functional teams to deliver comprehensive solutions tailored to client requirements.
• Stakeholder Engagement:
  • Engage with senior executives, both internally and externally, to present program updates, discuss strategic initiatives, and address concerns.
  • Foster collaboration and maintain open lines of communication with cross-functional teams, ensuring all stakeholders are aligned with program objectives.
  • Provide guidance and mentorship to team members, facilitating their professional growth and development.
• Continuous Improvement:
  • Analyze program performance data, identifying areas for improvement and implementing strategies to enhance program effectiveness and efficiency.
  • Stay up to date with industry trends, best practices, and emerging technologies relevant to program management and account direction.
  • Share insights and lessons learned with the broader team to drive continuous improvement across the organization.

What's in it for you:

• We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category.
• Competitive salary in a fast-growing start-up.
• Medical Insurance.
• Learning and Development Opportunities.
• Performance related bonuses.
• Enhanced annual leave policies.
• Travel expected: 20%.

Skills you will have fine-tuned:

• Bachelor's degree or equivalent experience
• 5+ years of airline experience in payments, revenue accounting or similar functional areas
• 5+ years of enterprise-level account management
• Proven track record navigating complex situations
• Experience leading contract negotiations and renewals with key accounts.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and stakeholders at all levels.
• Strategic mindset, with the ability to understand client objectives and align programs accordingly.
• Strong problem-solving and decision-making abilities, with a focus on achieving results.
• Proactive, fast learner, and self-motivated, with the ability to work both independently and collaboratively in a fast-paced environment.
• You are eager to bring your unique talents and authenticity to the CellPoint Digital community. 
• You're constantly curious and a lifetime learner.
• You thrive in a fast-paced environment and the challenge of managing multiple projects simultaneously while prioritizing high-return work.
• You are able to thrive in a ‘remote first’ arrangement with a distributed organization in multiple time zones.

More About CellPoint Digital:

• Our roots are in innovating payment for the airline industry, but we are quickly transforming other verticals including gaming, e-commerce, and marketplaces. 
• Our customers include some of the leading brands you know, including Virgin Atlantic, Southwest Airlines, Avianca, and Emirates but also cutting-edge and emerging brands like MTCGame, a global e-commerce platform for video gamers – and Hoppa, a ground transportation service in the UK.
• We are recognized as a true innovator and were selected to be part of Plug and Play Tech Centre’s Innovation Incubator and identified as the Top Fintech company for 2022 by CIOReview Magazine.
• Proud Member of the Merchant Risk Council, the leading global trade association for eCommerce fraud and payments professionals, as well as leading organizations within the airline industry including the International Air Transport Association (IATA), the Center for Aviation (CAPA), and the Latin American and Caribbean Air Transport Association (ALTA)
• We believe in doing the right thing for our planet and have received CarbonNeutral® certification from the Carbon Neutral Company, the global standard in helping companies achieve carbon neutrality by calculating a carbon footprint and reducing it to zero through a combination of in-house efficiency measures and external emission reduction project support.

The company has raised $56 million in venture funding. Investors include Toscafund and Penta Capital.