Account Coordinator

Our Company

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For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide employee, executive, and retirement benefit solutions, and administrative services, through our affiliates, Benefits Direct, Blue Chip Benefits, Taylor & Sons Insurance Agency, and National Insurance Marketing Brokers (NIMBL). Our customized plan solutions, engaging employee communication and enrollment services, and leading-edge platform for group billing, eligibility management, and pre-tax account administration help increase competitiveness, reduce costs, and streamline the administration of benefits programs.

Job Description

The Account Coordinator is responsible for assisting with the successful implementation and ongoing coordination of the benefit plan offerings, communication and administration services that we deliver to our client group accounts.  The Account Coordinator works directly with the Account Executive Team Leader to assist in the execution of various tasks and milestones associated with the annual open enrollments inside their assigned client groups.  Account Coordinators should be committed to customer satisfaction. They engage with existing and prospective clients across multiple communication channels to understand their needs, ensure service expectations are being met, and provide timely follow-up to support strong client relationships They develop comprehensive product knowledge, understanding the application and use of internal benadmin enrollment technology, and deploy strong project management skills that are necessary to fully support the Account Executive.  

To be a successful Account Coordinator, you should be proactive, positive, and passionate about company offerings and how they create value for clients. Top applicants will be skilled verbal and written communicators with excellent presentation, customer service, time management, and computer skills.
 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.

•    Enter and Manage all case related tasks and activities in the company’s CRM system including all case specific documents related to the plans and administration services provided to assigned group accounts 
•    Handles all service and eligibility related issues related to their assigned client account’s in working with internal service team members to ensure positive resolution.
•    Works with internal sales team to fulfill case specific proposals or RFP requests for both product and services to be delivered 
•    Responsible for assisting with the setup of client group case enrollments by working with the client group and internal teams in order to gather all pertinent information and ensure successful delivery of the enrollment system for the open enrollment
•    Create and manage client employee benefit communication aspects including the setup and oversight of the benefit portals, ensuring accurate plan data and resource updates
•    Coordinates the activities and tasks related to the annual open enrollment project plan in conjunction with the Account Executive and corresponding client representative(s) to ensure successful implementation.

QUALIFICATIONS:

•    Bachelor’s degree or equivalent; minimum 3 years of experience in the employee benefit or life / health insurance industry preferred
•    Must obtain and preserve required licenses/certifications as required 
•    Familiar with a variety of insurance industry concepts, practices and procedures.
•    Able to multitask, prioritize, and manage time efficiently
•    Able to work in a fast-paced, team environment as well as independently
•    Proficiency in Microsoft Outlook, Word, Excel and PowerPoint and applicable technology
•    Strong interpersonal skills; effective oral and written communications both internally and externally
•    Flexibility and adaptability; energetic and self-driven
•    Experience in working with Benefit Enrollment / Benefit Administration Systems is a plus

AMERILIFE BENEFITS 

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide voluntary, executive and Medicare benefits and administration services through our business segments of Benefits Direct, Voluntary Insurance Products, LLC (VIP), Blue Chip Benefits, LLC, Taylor & Sons Insurance Agency, LLC, and National Insurance Marketing Brokers, LLC (NIMBL). We partner with leading medical brokers to serve more than 1,000 groups across America with “best-in-breed” products and services, including communication and enrollment, account management, billing, eligibility management and reporting. Our flexible model is designed to meet the individual case needs of small to large groups, while delivering superior customer service. Our brokerage partners and group accounts consistently give us satisfaction ratings that are among the best in the industry. And, together with AmeriLife, an industry leader with 50 years of experience offering insurance and retirement planning solutions, we bring to bear a tremendous team of experts and resources in HR and benefits, communications, legal and technology support.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.