The Role
The Account Coordinator supports the Account Management team by scheduling meetings, identifying growth opportunities, and ensuring customer satisfaction while coordinating between clients and departments.
Summary Generated by Built In
Job Summary
The Account Manager is responsible for developing new business from existing and potential clients. This position is expected to ask insightful questions, identify challenges, and help clients recognize the value of OVHcloud services. This is an exciting opportunity for individuals who are motivated by the opportunity to grow OVHcloud brand and presence in the US.
The ideal candidate must demonstrate meaningful past success selling at least one of the below:
Essential Duties & Responsibilities
Minimum Requirements
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 43 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 25-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
The Account Manager is responsible for developing new business from existing and potential clients. This position is expected to ask insightful questions, identify challenges, and help clients recognize the value of OVHcloud services. This is an exciting opportunity for individuals who are motivated by the opportunity to grow OVHcloud brand and presence in the US.
The ideal candidate must demonstrate meaningful past success selling at least one of the below:
- Colocation
- Infrastructure as-a-Service
- Backup & Disaster Recovery Services
- Private and Hybrid Cloud Solutions
Essential Duties & Responsibilities
- Proactively develop a robust sales pipeline with your assigned accounts to ensure consistent attainment of monthly, quarterly and annual sales goals. You will also need to focus on customer retention and drive toward a positive net revenue retention for your book of business.
- Develop a prospecting plan that engages new contacts on existing accounts to expand wallet share and consistently ask for referrals.
- Ensure full understanding of our products to be an effective and valued expert to internal and external customers.
- Develop long-term strategic relationships with customers by maintaining regular interactions, ensuring satisfaction with current products, and recommending additional solutions as needed. Commit to providing management with constructive feedback.
- Leverage our CRM to maintain an accurate sales forecast, account growth strategies, document contact information, and log activities.
- Develop presentations of OVHcloud products that demonstrate effective understanding of the issues and pain points experienced by cloud customers and propose solutions to support their business objectives.
- Manage existing accounts with the objective to drive renewals prior to expiration and identify upsell opportunities.
- Handle all escalations, such as billing or support issues that are not resolved through normal channels, for assigned accounts.
- Maintain knowledge and insight of competitive cloud solution providers and their capabilities from both a commercial and solution perspective including their value proposition.
- Collaborate with key internal stakeholders to develop sales strategies and account plans.
Minimum Requirements
- 3+ years of demonstrated experience in an enterprise sales environment, consistently achieving or exceeding quota using a consultative/solution-based sales approach
- Ability to present to and work with senior business partners
- Successful selling of at least one of the following services: Colocation, Infrastructure as-a-Service, Backup & Disaster Recovery Services or, Private and Hybrid Cloud Solutions.
- Strong knowledge of backup and replication technologies
- Excellent communication skills to include verbal, written, and presentation
- Ability to quickly master technical concepts, processes, details, and skills, and be able to effectively communicate them to a wide variety of audiences
- Experience using Salesforce; Zendesk
- Some travel may be required
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 43 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 25-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Skills Required
- 2 years of experience in sales support/business development/account management support
- Strong communication skills, both written and verbal
- Salesforce experience
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The Company
What We Do
OVHcloud is a global player and the leading European cloud provider operating 400,000 servers within over 30 data centers across 4 continents. For more than 20 years, OVHcloud has been leveraging an integrated model that provides full control of our value chain, from designing its servers to managing its data centers through to orchestrating its fiber-optic network. This unique approach enables OVHcloud to cover, independently, the full spectrum of use cases for its 1.6 million customers across 140 countries. OVHcloud now offers customers latest-generation solutions that combine high performance, predictable pricing and full data sovereignty to support their unfettered growth. The group employs more than 2,200 people and our teams are growing rapidly. To support our vision, we are constantly looking for new talents who share our values and ambitions. Our motto: be open, be sustainable, be free in the cloud!
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