The Account Coordinator supports the Account Management team by performing tasks associated with the maintenance and building of client accounts. Connects with customers within a specific MRR range with the objective to schedule meetings with the assigned Account Manager to drive revenue growth/upsell opportunities.
Base salary range: $50,000-60,000 per year (based on relevant experience) on a 70/30 plan for up-to $78,570 on target earnings.
Essential Duties & Responsibilities
- Gather information from existing customers to identify potential growth opportunities and determine if the customer would be interested in a follow-up meeting with the assigned Account Manager.
- Plan and schedule customer meetings, and coordinates demonstrations of new products/add-ons/etc.
- Drive sales cycles for smaller, transactional opportunities that may arise through customer conversations.
- Serves as a liaison between clients and other departmental personnel to provide support and coordination.
- Quickly identify non-sales needs in web chats and tickets, provide the appropriate information to other departments (support/billing/etc.), and maintain a high quality customer experience.
- Support the sales team in meeting defined SLAs.
- Support sales projects/initiatives upon request.
Minimum Requirements
- 2 years of experience in sales support/business development/account management support.
- Proven to be reliable, customer-focused, and a team player.
- Strong communication skills, both written and verbal, are required.
- Strives to maintain communication and collaboration between sales and customers.
- Salesforce experience a plus.
- Must be confident and able to collaborate effectively with all departments and all levels within the organization.
- Highly organized and detail oriented.
- Motivated to contact existing customers while maintaining a kind, respectful, and positive disposition.
- Naturally inquisitive, driven for success, and excited to identify growth opportunities based on customer accounts and feedback.
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 43 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 25-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
What We Do
OVHcloud is a global player and the leading European cloud provider operating 400,000 servers within over 30 data centers across 4 continents. For more than 20 years, OVHcloud has been leveraging an integrated model that provides full control of our value chain, from designing its servers to managing its data centers through to orchestrating its fiber-optic network. This unique approach enables OVHcloud to cover, independently, the full spectrum of use cases for its 1.6 million customers across 140 countries. OVHcloud now offers customers latest-generation solutions that combine high performance, predictable pricing and full data sovereignty to support their unfettered growth. The group employs more than 2,200 people and our teams are growing rapidly. To support our vision, we are constantly looking for new talents who share our values and ambitions. Our motto: be open, be sustainable, be free in the cloud!
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