Account Coordinator

About Us:

HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.  We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Account Coordinator: Employee Benefits

Position Overview: The Account Coordinator plays a crucial role in our dynamic team, providing essential administrative support under the guidance of an Account Manager in the employee benefits insurance sector. As an Account Coordinator, you will be responsible for managing administrative tasks related to ID cards, census data, carrier relations, and claims support. This position is ideal for detail-oriented individuals with strong organizational skills and a commitment to delivering exceptional service.

Principal Duties and Responsibilities:

ID Card Management:

• Generate and manage employee ID cards, ensuring accuracy and timely distribution.
• Collaborate with carriers to address ID card-related inquiries and discrepancies.

Census Data Administration:

• Assist in the collection, organization, and maintenance of client census data.
• Work closely with Account Managers to ensure accuracy and completeness in census data reporting.

Carrier Relations Support:

• Facilitate communication between clients and insurance carriers.
• Assist in resolving administrative issues, inquiries, and coordination with carriers.

Claims Support:

• Provide administrative support in the claims process, ensuring accurate and efficient handling of claims-related documentation.
• Collaborate with carriers to address inquiries and facilitate timely claims resolution.

Client Interaction:

• Serve as a responsive point of contact for clients on administrative matters.
• Coordinate with Account Managers to address client needs and concerns.

Documentation and Record Keeping:

• Maintain organized and accurate records of ID cards, census data, carrier communications, and claims-related documentation.

Team Collaboration:

• Work collaboratively with Account Managers and other team members to ensure a cohesive and streamlined workflow.
• Assist in team initiatives and projects as needed.

Qualifications:

Proven administrative experience, preferably in the employee benefits insurance industry. Strong organizational and multitasking skills. Detail-oriented with a focus on accuracy in administrative tasks. Excellent communication and interpersonal skills. Proficiency in MS Excel, Word, and Outlook. Ability to work collaboratively in a team-oriented environment.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role is desirable.

Licensing: Possession of a current TX Life, Health & Accident license is required.

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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