The Account Coordinator is responsible for converting client project specifications into research results. This is accomplished through consultation on fielding methodology, management of client expectations and project results throughout data collection.
RESPONSIBILITIES
Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations of project delivery.
Collaborate with and support Sales and Customer Services in driving revenue growth through client relationship development that lead to referrals and repeat business
Provide guidance and troubleshoot project challenges during fielding
Communicate project updates and status in a responsive and consultative manner throughout the project field
Coordinate internal resources for project support
Administer internal customer relationship information at the project level through efficient project documentation.
Share knowledge across internal functional teams
SKILLS AND ATTRIBUTES
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Knowledge of SPSS or ConfirmIt a plus.
EDUCATION AND EXPERIENCE
2+ years of experience or related work experience
Account or client services experience is beneficial
Experience in market research strongly desired
Experience in a customer service environment desired
At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.
Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.
The base salary range for this position in is $45K-$55K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.
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What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
