.png)
The Role
Manage sales operations and order fulfillment for assigned accounts. Process and verify customer orders, coordinate cross-functional meetings, track warehouse, manufacturing, supply chain, and engineering activities, resolve order issues, maintain accurate ERP customer profiles, and support customer communications and process improvements. The role requires strong organization, communication, stakeholder management, attention to detail, and compliance with company policies, data protection requirements, and applicable regulations.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, and sexual orientation, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Account Coordinator independently manages the sales operations and order fulfilment process for assigned sales accounts. This entails providing a high-level of service and order issue resolution for both internal cross-functional and external stakeholders/customers, through independent work or, where appropriate, seeking collaborative support from internal and external teams.
Ensure activities are carried out in line with company policies, customer requirements and applicable UK, EU and/or US regulations.
Duties/Responsibilities
- Accept, process and record customer orders, including verifying bookable documents are complete and accurate prior to booking.
- Schedule, facilitate, and moderate regular cross-functional meetings to review order status and escalate issues to relevant stakeholders for issue resolution, including:
- Meet with warehouse management to review reporting and ensure items are received, picked, packed and dispatched in line with customer commitments.
- Meet with Manufacturing Management to ensure orders are completed within agreed customer timelines.
- Meet with Supply Chain leadership to confirm that estimated delivery dates (ETAs) of open orders are accurate and ensure parts are ordered to fulfil the booked orders.
- Collaborate with Product Engineering to resolve engineering change requests and analyse customer requests to ensure Engineering has all the information needed to complete requests.
- Facilitate effective communication between Product Engineering, Account Management, and external customers to support timely resolution of queries and issues.
- Identify customer order process improvement opportunities, communicate recommendations to customers, collaborating with them to update their workflows to achieve future error-free order submissions.
- Maintain ownership of customer profiles within the ERP system to ensure highest level of data accuracy and integrity prior to publication to customer-facing Hatch portal.
- Undertake other reasonable duties requested by the Customer Service Manager, in line with the scope of the role.
Education and Experience
- GCSE’s or equivalent.
- Experience working in a high-volume, fast-paced sales environment is desirable.
- Experience in a sales operations role is desirable.
- Experience within an IT or IT manufacturing environment would be advantageous.
Knowledge, Skills, Abilities
- Ability to build and maintain strong working relationships with external customers.
- Self-motivated and able to work independently, while recognizing the value of effective teamwork and being a collaborative partner.
- Strong verbal and written communication skills.
- Ability to build rapport easily with stakeholders at all levels, both internally and externally.
- High level of attention to detail and strong organisational skills
- Effective time-management skills and the ability to manage multiple priorities.
- Ability to adapt to changing requirements and priorities.
- Ability to work independently on projects.
- Ability to work effectively and efficiently under pressure, while maintaining accuracy
- Understanding of data protection and confidentiality requirements, including the UK GDPR, the Data Protection Act 2018, and internal data protection policies.
Working Conditions and Requirements
- This is a hybrid role, with an expectation of working from the office at least 2 days per week.
- You will be expected to work safely and in accordance with company health and safety policies and relevant HSE guidance.
- Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the UK Candidate Privacy Notice / Netherlands Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Skills Required
- GCSEs or equivalent
- Legal right to work in the UK
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Effective time-management skills and ability to manage multiple priorities
- Ability to work independently and collaboratively
- Ability to work effectively under pressure while maintaining accuracy
- Understanding of data protection and confidentiality requirements, including UK GDPR and the Data Protection Act 2018
- Experience in a high-volume, fast-paced sales environment
- Experience in a sales operations role
- Experience within an IT or IT manufacturing environment
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
-
Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
-
Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
-
Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
