Account Coordinator

Northwest Respiratory Services is seeking an experienced Account Coordinator to help lead our Billing Office and take ownership of revenue cycle performance across an assigned state or regions. The Account Coordinator will operate as the leader of a regional billing pod and oversee the team responsible for Nursing Home Billing, Private Insurance/Medicaid, QA/Documentation, and CMNs (Certificate of Medical Necessity). The Account Coordinator owns the performance of their assigned State/Region. 

Essential Duties and Responsibilities: 

• Lead and manage a regional Billing Office team
• Become the billing and reimbursement expert for your assigned state/region
• Manage Nursing Home Billing, Private Insurance/Medicaid, QA, and CMN workflows
• Drive third-party billing performance 
• Monitor revenue, adjustments, AR, aging, documentation, and billing accuracy
• Establish employee productivity and quality expectations 
• Coach, train, and performance manage team members 
• Identify backlogs and problems before they impact customers or month-end 
• Build relationships direct with nursing home customers 
• Ensure customer concerns receive timely response and final resolution 
• Partner closely with Sales and Operations 
• Review high-risk accounts and invoices 
• Identify residents who may qualify for third-party reimbursement and ensure the team actively works those opportunities 
• Create structure, accountability, and measurable improvement within your assigned region

Who We're Looking For: 

• Were looking for someone who doesn't simply process work, you manage it. 
• You should be comfortable asking: 
  • Are we getting the work done?
  • Are we billing correctly?
  • Are we maximizing 3rd party reimbursement?
  • Are customers receiving responses?
  • Are employees meeting expectations?
  • What are the backlogs?
  • What isn't working?
  • What are we doing about it? 

Compensation and Benefits: 

• $60,000-$70,000 per year 
• Incentives to earn an additional $5,000-$10,000/year 
• Health, Dental, Vision Insurance
• Employer Paid Life Insurance
• Matched 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, sick, and paid holidays
• Flexible start times

Key Qualifications: 

• Medical billing or healthcare revenue experience 
• DME/HME experience strongly preferred 
• Medicare, Medicaid, and Private Insurance knowledge 
• Leadership, supervisory, or team-lead experience 
• Experience managing KPI's and employee performance 
• Nursing home or skilled nursing experience is a plus 
• Brightree experience preferred 

Northwest Respiratory Services serves customers across multiple states and thousands of patients. Accurate billing, strong customer communication, and successful third-party reimbursement directly impact our customers and our ability to grow. We're investing in a new regional Revenue Cycle structure designed to create stronger ownership, better customer relationships, and greater accountability. We are looking for leaders who want to help build it.

We look forward to seeing your application and the opportunity to speak with you further!

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry.  We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital.  Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer – M/F/Vets/Disabled