Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Who We Are:
PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.
What We’re Looking For:
The responsibility of the Account Coordinator, Repo position is to develop and maintain strong customer service and managerial skills and support their respective team in every aspect of PAR North America’s business. The Account Coordinator, Repo must provide excellent customer service to all clients, recovery vendors, and customers.
What You’ll Do:
Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers.
Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.
Review and manually report all incoming recoveries received within the internal queue
Follow up on fee approvals with clients for the recovery vendors in order to start actively running accounts
Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle
Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions
Review and process recoveries and handle all additional client requests related to recovery operations.
Monitor and process accounts in all internal system queues as directed.
Act as liaison between client and recovery agent.
Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems.
Maintain a high level of accuracy and productivity in all daily activities.
Perform other duties as directed by PAR Management.
Nice To Have’s:
Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing.
Competent office skills are required. Daily use of Google applications such as Gmail, Docs, and Sheets
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.
Must Have’s:
High School Diploma or equivalent is required. Bachelor’s degree preferred.
Previous customer service, recovery, collections, or remarketing experience is preferred.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Skills Required
- Excellent organizational and communication skills; must be able to communicate verbally and in writing
- Competent office skills; daily use of Google applications (Gmail, Docs, Sheets)
- High School Diploma or equivalent
- Bachelor's degree
- Previous customer service, recovery, collections, or remarketing experience
OPENLANE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OPENLANE and has not been reviewed or approved by OPENLANE.
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Leave & Time Off Breadth — PTO is often described as generous and sometimes front‑loaded, with flexible scheduling and a paid volunteer day supporting work‑life balance.
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Healthcare Strength — Health coverage is considered decent and includes medical, dental, vision, HSA seed money, and employer‑paid disability and life insurance.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. (or RRSP in Canada), providing a solid foundation for savings.
OPENLANE Insights
What We Do
We’re a tight-knit team of fearless entrepreneurs and diverse waybuilders redefining how used cars are bought and sold everyday. We make wholesale easy so our customers can be more successful – by building the world’s greatest digital marketplaces for used vehicles. Our team helps the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions drive their businesses forward everyday. Looking for your next adventure? From creative design to engineering, software development to manufacturing, to marketing and finance - your journey can start here. Explore our roles today: corporate.openlane.com/careers
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