Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.
We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.
This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.
With over 30,000 5-star ratings and a community of 100,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.
Role Overview:We are seeking a motivated and results-driven Account Coordinator to join our dynamic team. In this role, you will serve as a bridge between clients and providers, ensuring smooth operations and exceptional customer experiences. You will be responsible for managing client relationships, processing bookings, and maintaining a strong connection between our service providers and clients. The ideal candidate is customer-focused, detail-oriented, and passionate about wellness and self-care.
Working Hours: 3:45 AM- 12:45 PM( AU timezone )
Requirements
Responsibilities
- Make phone calls and respond to emails to assist clients with enquiries, updates, and resolutions.
- Process and place bookings efficiently, ensuring all details align with client preferences and provider capabilities.
- Gather client feedback post-service to identify areas of improvement and ensure satisfaction.
- Maintain strong relationships between clients and service providers, addressing any issues or concerns promptly and professionally.
- Conduct contact sessions to onboard and engage additional clients, ensuring continued business growth.
- Regularly update the company’s knowledge base and Help Centre to reflect accurate and relevant information.
- Work closely with internal teams, including marketing, customer service, and operations, to ensure seamless service delivery.
- Address client and provider concerns effectively to uphold the company’s service standards.
- Prepare reports, manage records, and assist with various administrative tasks as required.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience of a minimum of 2 years in account management, customer service, or coordination roles.
- Excellent interpersonal and communication skills (both written and verbal).
- Strong organisational and time-management abilities.
- Proficiency in Google Apps; familiarity with CRM tools is a plus.
- High level of professionalism, reliability, and problem-solving skills.
- Ability to work independently and collaboratively in a team setting.
Hiring process & next steps:
If this is you, we want to hear from you!
- Apply now with your resume and cover letter (strictly no agencies)
- We’re passionate about wanting to attract the very best, which means a rigorous and competitive hiring process.
- We aim to find talented team members and work with them for a long time.
Our hiring process is:
- Review of your application
- Initial Interview
- Assessment
- Final Interview
- Offer
- Formalise with a permanent full-time contract and welcome you to Blys!
BenefitsWhy you should join Blys
- Fast-growing global company with excellent growth opportunities
- Mission-led company - we want to change the world!
- World-class team - be part of a young and dynamic team of A+ players
- Rewarding work - interesting & challenging problems to solve
- Fun & open culture - we love having fun, learning new things and helping each other excel
- Positive company outlook - well-funded, profitable and growing fast
- Significant influence on company direction and performance - working closely with an experienced team
- Competitive remuneration package
- Balanced work hours
- Five - day work week
- Fun team events including company trips
- A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
Skills Required
- Bachelor's degree in Business Administration, Marketing, or a related field
- At least 2 years of experience in account management, customer service, or coordination roles
- Excellent written and verbal interpersonal and communication skills
- Strong organizational and time-management abilities
- Proficiency in Google Apps
- Familiarity with CRM tools
- High level of professionalism and reliability
- Strong problem-solving skills
- Ability to work independently and collaboratively in a team setting
What We Do
We’re on a mission to make self-care accessible. Australians’ satisfaction with life as a whole is at its lowest level in 21 years, according to the latest Australian Unity Wellbeing Index. We think it’s time to change that. Access to self-care services can significantly improve our physical and mental health, help to reduce stress and anxiety, boost our self-esteem and lead to better relationships. These factors all play an important role in dealing with the daily stressors of life and contribute to our overall satisfaction. Simply put: When we prioritise our wellbeing we lead healthier, happier lives. This is where Blys come in. Blys makes it easy to access the self-care services you need. We bring massage, beauty and wellness treatments straight to your home, hotel and workplace—7 days a week, from 6am-midnight. Available across Australia, New Zealand, the US and the UK, the Blys platform seamlessly connects you with independent mobile wellness professionals in your local area. This is self-care, your way. Visit www.getblys.com to find out more. Wellness professionals: If you want to enjoy flexible hours and earn 2-3 x more than the industry standard then sign up today: www.getblys.com.au/provider/ Want to join the team in Blys HQ? If you're passionate about wellness and technology, come and help us achieve our mission. See open roles: www.getblys.com.au/careers
