Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system-PureScore-continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek's Global Most Loved Workplaces (2023-2025), included in Inc.'s Best Workplaces (2024-2025), certified as a Great Place to Work (2022-2025), and featured on Built In's Best Places to Work list (2023-2025).
The Opportunity:
PureSpectrum is seeking a motivated and detail-oriented Account Associate to join our team. As an Account Associate, you will provide critical support to the Account Management team, ensuring exceptional client service and smooth operations. This entry-level role is perfect for a self-starter eager to learn and grow in a fast-paced environment (previous office experience is preferred). This role will report to the Head of Account Management UK.
Location: Camden Town, London
This is a hybrid role with an in-office requirement of 3-4 days per week
Your Responsibilities:
- Assist the account management team in handling day-to-day client interactions and enquiries.
- Receive bid requests from prospects and clients and collaborate with internal teams to gather any further project requirements, ensuring accurate feasibility and costing via the Sample Marketplace platform so can prepare and send a proposal
- Once the project is won, coordinate and manage client project timelines and share the project details with Operations to ensure a smooth and timely delivery.
- Work with Sales to identify decision-makers through using LinkedIn (or other sources) so that they are inputting into the CRM platform (Pipedrive)
- Maintain accurate and up-to-date client records and documentation.
- Working with Operations monitor project progress, identify potential issues, and proactively communicate updates to client and PureSpectrum stakeholders.
- Assist in identifying opportunities for account growth and upselling additional services.
- Stay informed about industry trends and developments to provide informed recommendations to clients.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- Prior experience in account management, customer service, or a client-facing role.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills.
- Detail-oriented mindset with strong analytical and problem-solving abilities.
- Proficiency in MS Office suite (Excel, PowerPoint, Word).
- Knowledge of market research principles and methodologies is a plus.
- Self-motivated team player with a positive attitude and willingness to learn.
- Ability to work in a fast-paced, deadline-driven environment.
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels -what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.
Our benefits include robust medical and dental coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, and unlimited PTO and sick time. We believe in supporting our team both personally and professionally-empowering you to thrive inside and outside of work.
Top Skills
What the Team is Saying
What We Do
Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a complete end-to-end market research and insights platform. Our customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients.
PureSpectrum is a simple yet innovative research experience from project inception to final reporting. We offer an in-house sample Marketplace Platform alongside an easy-to-use Insights Platform. This synergy provides true speed to insights by giving researchers the ability to program studies, quickly access high-quality respondents, and analyze data all on a single dashboard. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust.
On the PureSpectrum Marketplace and Insights Platforms, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need.
In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.
Why Work With Us
PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.
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PureSpectrum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flex-hybrid workplace policy allows employees to find a balance between in-office and remote work with 3 days a week in the office at their discretion.
